Job Description

Division or Field Office:

Raleigh Branch Office

Department of Position: Claims Department

Work from:

home in Raleigh, NC

At Erie Insurance, youre not just part of a Fortune 500 company; youre also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.

Position Summary

Erie Insurance is continuing to hire and is utilizing virtual interviews to ensure the well-being of our candidates and employees. Please note there may be delays in our hiring process.

Exercises independent discretion or judgment in handling property claims within designated level of authority. Also responsible for servicing assigned territory and may handle litigated claims.

* This a remote, work from home position.
* The candidate will ideally live in and service Durham County.
* A company car will be provided.
* The Hiring Manager will also consider candidates for a Property Adjuster II. Level of position offered will be based upon the depth and breadth of selected candidates experience and qualifications.

Duties and Responsibilities

* Contacts Policyholders regarding property claims within level of authority. Conducts investigations, interviews insureds and witnesses, inspects damage and prepares estimates. Evaluates and makes recommendations regarding coverage of claims.
* Handles property claims within designated authority. Sets and maintains adequate reserves. Obtains and reviews reports, statements, records and related materials as required. Evaluates information to determine coverage and total value of claim. Determines payments and issues checks or declines payment as required.
* Documents claim files and submits final report to file for closure.
* Identifies subrogation situations and initiates appropriate action.
* Services assigned territory and brings assigned claims to conclusion.
* Interacts with Agents and district sales managers on matters of mutual concern.
* Handles property claims involving damages or coverage. May handle litigated claims, including negotiating with plaintiff attorney, or coordinates litigation with defense counsel as required.
* Develops and applies a working knowledge of estimating practices and procedures relating to the adjustment of property claims.
* Attends industry-related training programs and attends other training sessions to stay current on policy changes, interpretation or new legislation.
* Successfully completes Technical Learning Center Training within one year of hire date.
* Participates on Catastrophe Team when required.

Competencies

Ability To Learn And Follow Procedures

Ability To Maintain Composure

Ability to Manage Complexity

Decision Making

Developing And Maintaining Relationships

Influencing Skills

Information Management Skills

Interpersonal Communication

Job-Specific Knowledge

Planning And Organizing

Problem Analysis

Service Orientation

Stress Tolerance

Time Management

Qualifications

Minimum Required Education Equivalents:

High School Diploma or GED and two years of related experience required; or
High School Diploma or GED and successful completion of Smart Start Training Program required; or
Bachelors Degree required

Willingness to pursue and complete Technical Learning Center Training required. Successful completion of AIC 33 and AIC 35 preferred. Incumbent must live in territory assigned unless a change is approved by the company. Position requires incumbent to serve on catastrophe duty, which may include travel on short notice to other locations for periods in excess of two consecutive weeks. Willingness to obtain and
maintain any required licenses. Valid drivers license and good driving record required.

Physical Requirements

Lifting 0-20 lbs; Often (20-50%)

Lifting 20-50 lbs; Often (20-50%)

Lifting Over 50 lbs; Often (20-50%)

Driving; Frequent (50-80%)

Pushing/Pulling; Occasional (<20%)

Manual Keying/Data Entry; Often (20-50%)

Climbing; Moderate (30-40%)