Job Description

Job Descriptions

Job Summary

Responsible for defining end-to-end future state processes into the Orion platform for all of Comcast Business customer segments. Partners with teams within the Orion program to define technology solutions that optimize efficiencies across the end to end flow.

Job Description

Core Responsibilities

* Supports the analysis of current state processes and business problems in order to define innovative future state workflow - improving processes for customers and end-users
* Fosters an environment of innovative problem solving that supports the Companys long term vision
* Gather feedback from key stakeholders (both field and enterprise) and utilize to update system/process
* Partnering across multiple functional areas - sales, marketing, fulfillment, finance, care, and digital
* Collaboration with Business Architecture and Technology partners to drive system functionality requirements
* Building documentation strengths via Adonis - the Orion Business Process Management tool
* Mentoring and helping other members of the BPM E2E team as needed
* Be a self-starter who can work well in teams
* Have strong leadership and facilitation skills with excellent written and verbal communication
* Be able to document processes and presentations for consumption by a variety of audiences
* Consistent exercise of independent judgment and discretion in matters of significance.
* Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
* Other duties and responsibilities as assigned.

Employees at all levels are expected to:

* Understand our Operating Principles; make them the guidelines for how you do your job.
* Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
* Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
* Win as a team - make big things happen by working together and being open to new ideas.
* Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
* Drive results and growth.
* Respect and promote inclusion & diversity.
* Do what's right for each other, our customers, investors and our communities.

Disclaimer:

* This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor's Degree

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. Thats why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.