Job Description

Overview

Ideal candidates for a room service position have at least one year of experience working in a hotel, especially as a server, host or busser. Applicants with other customer service experience, such as in retail, acute care and senior living also are considered good candidates.

Make Lives Better Including Your Own.

The happiness of those we serve is dependent on the happiness of our associates, so you'll receive competitive compensation and a benefits package with additional perks designed to make you smile. The work you do will be challenging yet rewarding. But you'll earn more than a paycheck; you can enjoy opportunities to grow your career, as well as ongoing programs catered to your health, financial, mental, and emotional needs. Most of all, we believe you can find purpose, meaning, and the chance to be a part of something bigger than yourself.

Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.

We believe that in order to best serve our residents and patients, we need to first serve our associates. One way we do that is through our benefits. Our offerings include, but are not limited to:

Full-time and part-time associate benefits:

401(k) Retirement Savings Plan

Benefit plan package

Employee Stock Purchase Program

Pre-tax Commuter Benefit

Associate Compassion Fund

Associate Discounts

Identity theft protection

Pet savings and insurance plans

Voluntary benefits available

Full-time associate benefits:

Extensive Insurance Plans, including medical, dental, vision, flexible spending account, health savings account and more.

Paid Time Off

Adoption Benefit

Tuition Reimbursement

Company-provided life insurance and accidental death and dismemberment (AD&D)

Voluntary STD and LTD

Responsibilities

Room service attendants in senior living communities of all sizes deliver food, drinks, silverware and condiments to resident rooms to fulfill resident orders. The room service attendant greets the resident then delivers the tray/ delivery package to the residents. The attendant may check back later to ensure the resident was satisfied with their meal. Depending upon the size of the community, room service attendants also may be responsible for taking resident orders by phone. The attendant must be familiar with the daily menu to answer any resident questions, such as those concerning food allergies, portion sizes, delivery time and special requests. When they are not delivering items to resident rooms, room service attendants may be responsible for stocking supplies for future orders as well as maintaining food safety and sanitation standards. Room service attendants may perform additional tasks as assigned.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Qualifications

Room service attendants must have excellent people skills in order to communicate politely and professionally with residents and determine whether residents have everything they need with their food and beverage order. They must pay attention to detail in order to deliver precisely what the resident has ordered. Attendants must take pride in their personal appearance and maintain the established uniform of the dining department. They also must be capable of standing or walking for long periods of time, as well as be able to push heavy carts.

Brookdale is an equal opportunity employer and a drug-free workplace.