Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Summary





Bread is a technology company that aims to transform the world of paper credit card applications and hidden interest rates by providing leading point-of-sale financing options for merchants across the e-commerce journey. We build tools, technologies and APIs that allow merchants to integrate an installment loan financing and checkout experience anywhere in their customers shopping journey. Bread was started in 2015 by financial technology veterans, and has experienced explosive growth to date. Were backed by top investors including Menlo Ventures, Bessemer Venture Partners, Kinnevik, among others.
Bread is looking for Collections Associates for our new Customer Operations Center in Tampa, Florida. Collections Associates will report to the Collections Team Leader and will be responsible for assisting customers who have fallen behind on their payments and help them become current.

INDURGENT

Job Description

What you will do:

* Contact customers via telephone and make arrangements to bring the account current while complying with internal policy and procedures
* Display strong communication, analytical, and problem solving skills to find solutions to bring accounts current
* Document all interactions with 100% data integrity in the appropriate CRM system
* Identify opportunities to improve the collection processes on behalf of our bank partner and share with the rest of the business
* Investigate, research, and track consumer information using online skip tracing tools
* Operate in a goal-oriented environment, achieving individual and team performance targets
* Maintain compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations
* Perform other functions as assigned by management



What we are looking for:

* 1-3 years experience in call center collections and / or call center customer service
* Strong understanding of the Fair Debt Collection Privacy Act (FDCPA)
* Experience working with an auto dialer
* Excellent negotiation and problem-solving skills
* Passionate about helping people
* Experience in a metrics-driven environment
* First party collections experience strongly preferred
* Availability to work a full-time flexible schedule including evenings and weekends
* High School Diploma or equivalent required



Education:

GED, High School Diploma (Required)

Certifications:



Work Experience

At least one year



Skills

Auto Dialer, Call Center, Customer Service, Debt Collections, First Party Collections



About Alliance Data Card Services

Alliance Data Card Services provides market-leading private label, co-brand, general purpose and commercial credit card programs, digital payments and Comenity-branded financial services. Using the industrys most comprehensive and predictive data set, advanced analytics, and broad-reaching capabilities, Alliance Data Card Services has been helping partners increase sales and provide greater value to their customers for more than 30 years. Follow Alliance Data Card Services on Twitter, Facebook, LinkedIn and Instagram.



About Bread

A division of Alliance Data, Bread is a leading digital payments company that works with merchants and partners to personalize payment options for their customers. Through its full-funnel recommendation engine, Bread empowers merchants to sell more, improve conversion and lift average-order-value. Follow Bread on Twitter, Facebook and LinkedIn.



Alliance Data Card Services and Bread are a proud part of the Alliance Data enterprise, a FORTUNE 500 and S&P MidCap 400 company headquartered in Columbus, Ohio with more than 8,000 associates worldwide.



* Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).

* All job offers are contingent upon successful completion of credit and background checks.

* Alliance Data is an Equal Opportunity Employer.

* Alliance Data will provide accommodations to applicants needing accommodations to complete the application process.

* Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for Alliance Data.

* Alliance Data participates in E-Verify.

* Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with the requirements of all applicable laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.

* Alliance Data complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state/local laws. Applicants with disabilities may contact Alliance Data to request an arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Recruiting Team at TaOps@alliancedata.com.




Job Family:

Care Center Operations

Job Type:


Regular