Job Description

Overview

Aramark (NYSE: ARMK) proudly serves the worlds leading educational institutions, Fortune 500 companies, world champion sports teams, prominent healthcare providers, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. We deliver innovative experiences and services in food, facilities management and uniforms to millions of people every day. We strive to create a better world by making a positive impact on people and the planet, including commitments to engage our employees; empower healthy consumers; build local communities; source ethically, inclusively and responsibly; operate efficiently and reduce waste. Aramark is recognized as a Best Place to Work by the Human Rights Campaign (LGBTQ+), DiversityInc, Equal Employment Publications and the Disability Equality Index. Learn more about working here at www.aramark.com/careers or connect with us on Facebook, Instagram and Twitter.

Description

Summary:

Manages the Coffee, Water Filtration, Micro Market and/or Vending assets, process and service technician work group by assigning work orders, supervising the preparation of equipment for deployment, scheduling service for equipment and assets, and managing the performance of the service team to enhance key business service metrics and client retention. Responsible for ensuring that prompt, pleasant and complete service is provided to clients in the pro-active service of assets as well as in reactive service calls to reduce repeat calls and ensure appropriate equipment is deployed to clients. Supports Service STARS culture and safety leadership in the Market Center to provide a positive workplace.

Key Responsibilities:

* Manages service technician workforce that installs, repairs and replaces equipment and ensures that work is completed.
* Responsible for the hiring process for service team and is responsible for the training, coaching and performance management of service team. Maintains all other business and personnel records as required.
* Schedules, manages and monitors daily workload of employees to include preventative maintenance, water filter/ UV exchange schedules, and service tickets to service team. Supervises the completion of all scheduled service and drives improvement in key metrics to include repeat service calls and time to complete.
* Manage and ensure accurate response to service calls completion through the salesforce dispatcher.
* Work with market center administrator coordinator to manage the asset approval queue in Salesforce.
* Monitors and orders equipment and parts inventories. Communicates inventory levels with management and sales teams to ensure alignment on current needs and forecast future requirements.
* Works with the sales team to coordinate equipment demonstrations, installations and other service moves and repairs for potential and current clients.
* Coordinates 3rd party equipment installation and repairs.
* Adhere to National Account specific Service Level Agreements.
* Models and leads Service STARS culture and safety leadership, and all key initiatives relating to these core values, to provide a positive Market Center environment. Owns and fosters effective communication at all levels of the organization.
* Responsible for Market Center maintenance and other duties as assigned.



Qualifications

Qualifications:

* Must have a valid drivers license.
* Previous experience leading others.
* Excellent organizational, time management and multi-tasking skills.
* Solves complex problems and identifies solutions that impact the entire work unit or department.
* Requires tact and courtesy dealing with serious complaints and resolving sensitive issues.



Education:

* Associates degree (Bachelors Preferred) with a minimum of 2 years of relevant experience in service, maintenance or other related operations OR 2-4 years of relevant experience with a High School Diploma/G.E.D.



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ARAMARK is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer Minority/Female/Disability/Veteran

Aramark will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance ordinance.

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Your privacy is our top priority throughout the hiring process. Be aware of scammers fraudulently posing as Aramark trying to obtain your personal information. At Aramark, we will never ask for confidential or sensitive personal information such as bank account or social security numbers at any point prior to you accepting an offer with Aramark. If you have any concerns about information requests that you receive from Aramark, you should reach out to your Aramark hiring manager or recruiter.

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