Job Description

DESCRIPTION

Sr. Customer Solutions Manager

Are you customer obsessed, speak cloud, and want to help customers build at unbelievable scale? Come join a collaborative and talented team, dedicated to helping customers achieve new possibilities leveraging AWS. As an Amazon Web Services (AWS) Sr. Customer Solutions Manager you will be responsible for helping guide AWS customers along their multi-year journey to the cloud. In this new, highly visible, role you will be ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.

You will be a critical partner to our customers, leveraging your experience with large scale cloud transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational, educational, and governance aspects of a successful AWS cloud journey.

You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture, and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. You will manage cadence by leading the reporting and tracking functions along the way. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customers cloud journey.

You are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/Amazon to our customers, you will proactively help solve the customers challenges through new ideas, tools and mechanisms.

Successful candidates will have a strong technical background, be aware of details that matter, have excellent problem solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead virtual teams. Your enterprise cloud experience and operational excellence will influence the teams decisions, provide insight, and help drive secure and robust solutions.

You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation, and also be obsessed with contributing to the day-to-day management of the customers successful migration to AWS.

BASIC QUALIFICATIONS

Basic Qualifications
Bachelors degree in Computer Science, Engineering, Math, Operations Research, or a related field or 10 years of large scale IT deployment or program experience.
3+ years of experience with enterprise scale infrastructure or development-based cloud programs/projects in a related industry
7+ years experience in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs
Ability to travel 25% to 35% as needed
Ability to work in a diverse team
PREFERRED QUALIFICATIONS

Preferred Qualifications
Direct experience implementing AWS services
Thorough understanding of software development/engineering lifecycle from conception to delivery and/or IT life cycle.
Superior written and verbal communication skills
Self-motivated problem solver; able to thrive in a fast-paced and customer-focused environment
Demonstrated ability to maintain composure in stressful situations, responds to customer needs quickly and effectively, adapts to change
Highly analytical, technically proficient, and able to learn new tools and software quickly
Strong listening skills; demonstrated ability to ask effective questions
AWS or other cloud certifications
PMP and/or SCRUM/Agile, SAFe certified
Strong organizational and troubleshooting skills with precise attention to detail

Amazon is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
We believe passionately that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, sexual orientation, race, religion or belief.