E Commerce Lead - FT - Store 0826
Posted on: 5 Apr 2021
Downingtown, PA
Job Description
Job Description
DUG Lead Job Description
POSITION PURPOSE:
Responsible for leading the Drive Up & Go online selection process to ensure on time and accurate order execution. Also, responsible for ensuring a seamless process of handoff of orders to our 3PL Third Party Logistics partners. Must be able to lead DUG Shoppers/Clerks on the Drive Up & Go equipment, proper shopping of perishable items, customer service and to follow company procedures and guidelines.
KEY ACCOUNTABILITIES:
* Lead all aspects of DUG operations and handoff of orders to third party logistics partners.
* Review and manage "Metrics That Matter" on a daily/weekly basis with DUG staff and Store Director.
* Ensure DUG department meets standards for cleanliness, organization and all marketing materials are fresh.
* Perform initial validation "smoke" test hosted by Corporate Implementation team.
* Facilitate training for all DUG employees, including "on-demand" employees.
* Ensure all DUG employees are following proper processes and procedures.
* Ensure customer satisfaction with the DUG experience.
o Ensure all orders are shopped and staged on time prior to customer arrival time.
o Ensure all orders meet our 3Q's standards, Quality (WIBI), Quantity (no OOS) and Quickness (on-time order readiness).
* Facilitate store employee awareness, have DUG huddles throughout the day.
o Ensure service centric customer facing employees can answer all DUG FAQ's.
o Ensure service centric customer facing employees are handing out DUG flyers and "talking" DUG to our customers.
* Facilitate customer awareness of DUG services.
* Drive sales visiting neighboring businesses explaining DUG services.
SKILLS AND EXPERIENCE:
* Excellent customer service skills.
* Possess good communication skills, both verbal and written.
* Strong teamwork and interpersonal skills.
* Possess leadership skills and the ability to influence the work of others.
* Must be able to motivate team members to achieve department goals.
* Basic computer skills required, basic skills with Microsoft Office Suite (excel, word, and outlook) are highly desirable.
PHYSICAL ENVIRONMENT:
* Ability to stand, walk, bend, stoop, reach and move rapidly for extended periods of time.
* Ability to lift and maneuver objects of various dimensions and weights up to approximately fifty pounds.
* Requires the analytical ability to handle administrative duties and mental alertness to ensure accurate, safe, and thorough completion of work activities. Possess ability to concentrate and deal with frequent interruptions.
* Willingness to work independently in a fast-paced environment.
Albertsons
Boise, ID
In 1939, Joe Albertson, a former Safeway district manager, took $5,000 he saved and $7,500 he borrowed from his wife’s Aunt Bertie, and partnered with L.S. Skaggs to open his first Albertsons store on 16th and State Streets in Boise, Idaho. Joe knew the keys of running a really great store, and it was all about working hard for the customers: give them the products they want, at a fair price, with lots of tender, loving care. Joe was innovative, too. He had one of the first in-store magazine racks in the country along with a scratch bakery and fresh ice cream made in-store. He worked hard, seven days a week, on his vision to build his company, and through his inspiring work ethic and tireless
determination to run the best store, the first store thrived. Just two years later, he had opened two other stores in neighboring communities and grew the fledgling company’s sales to over $1 million by the end of 1941.
Today, Albertsons operates as a banner of Albertsons Companies, one of the largest food and drug retailers in the United States. With both a strong local presence and national scale, the company operates stores across 35 states and the District of Columbia under 20 well-known banners. Albertsons Companies is committed to helping people across the country live better lives by making a meaningful difference, neighborhood by neighborhood. In 2017 alone, along with the Albertsons Companies Foundation, the company gave nearly $300 million in food and financial support. These efforts helped millions of people inthe areas of hunger relief, education, cancer research and treatment, programs for people with disabilities and veterans outreach.
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IndustrySales/Retail
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No. of Employees267,000
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Website
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Jobs Posted12969
