Job Description

## Ally and Your Career

Ally Financial only succeeds when its people do - and thats more than some cliche people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. Youre constantly evolving, so shouldnt your opportunities be, too?

## The Opportunity

Let's Talk! If you are a good communicator and enjoy working in a close-knit team, then this is the right opportunity for you! As a Remarketing Specialist you will provide quality and efficient customer service by performing administrative duties related to the remarketing of vehicle returns. Every call is an opportunity for you to use your communication and negotiation skills while working with customers, auto dealerships, vendors and financial institutions concerning retail and lease accounts. You will works with other team members to ensure that the daily workload of the center is completed. What is Remarketing? We prepare and manage the inventory of Ally's U.S. pre-owned retail and lease-return vehicles, which includes: Vehicle Return Management Transportation Logistics Inspection - Title Coordination Online and Physical Auction Sales Direct-to-Dealer Sales Direct-to-Customer Sales Visit www.ally.com to learn more. The purpose of this position is to provide quality and efficient customer service by performing administrative duties related to the remarketing of vehicle returns. The position can include special projects or non production duties based on business need. This position works with other team members to ensure that the daily workload of the center is completed.

## The Work Itself

* Builds proven peer-to-peer relationships in a team environment to meet operational needs.
* Communicates optimally and clearly on a daily, weekly, monthly basis with outside suppliers, customers and dealers to provide exceptional customer service regarding routine requests.
* Supports rigorous quality, control and compliance programs to include an ongoing control/compliance self-assessment process.
* Responds promptly to vendor requests (information, data, letter generation, etc.) on an as needed basis.
* Handle call escalations and customer disputes.
* Communicate process improvements and standard methodologies as they pertain to SmartAuction.
* Identify issues or trends requiring immediate escalation to Value Stream leadership.
* Escalate significant issues, trends or concerns immediately to the SmartAuction Management.
* Handles higher volume SmartAuction customers.
* Provides daily reporting to Supervisors and Management staff.
* Problem solve issues affecting departmental operations, research possible solutions and provide recommendations to peers and supervisor.
* Allocate Team Work assignments.
* Monitor Team Work assignments for accuracy.

## The Skills You Bring

* HS diploma or equivalent required Bachelor's degree preferred.
* 3-5 years of experience in financial services or related field is preferred.
* Basic knowledge of general/standard office and administrative procedures and methods
* Requires Proficiency in Microsoft Office programs.
* Significant Excel experience required.
* Oral and written communication skills sufficient to clearly provide routine information to team mates, customers, dealers or suppliers.
* Computer skills sufficient to enter data on spreadsheets and communicate to internal and external customers.
* In limited subject areas judgment is required to determine the applicability of guidelines or policies to specific situations.
* Some ingenuity and initiative required to collect information, coordinate activities with others, and resolve routine and/or factual problems
* Effective Negotiation skills required
* Conflict Management skills required.

## How Well Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Allys total compensation or total rewards extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

* Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
* Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
* Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally and financially.
* Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and child care discounts.
* Work-Life Integration: other benefits including LifeMatters Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.

## Who We Are

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.