ACCOUNT MANAGER - (61332)
Posted on: 5 Apr 2021
Coral Gables, FL
Job Description
Job Description
The Account Manager is responsible for the site performance of services and has direct responsibility for leading, supervising and training custodians. He/she is expected to control the quality of work, inventories and to work with the customer and its personnel on site to address and make an action plan for any service issues. The Account Manager must perform the following duties personally or through other supervisory personnel, as listed:
Essential Duties
* Leads custodians on a day-to-day basis to ensure that services are performed as contracted
* Interact with customer(s) contacts daily to obtain feedback on services.
* Plans work/staff schedules; evaluates and monitors routine work and projects regarding progress
* Ensures the follow through of the corrective action plans to guarantee satisfactory resolution of customer complaints and needs.
* Forecasts and creates quarterly plans addressing cleaning needs; follows up on planned work
* Plans, develops, and prioritizes projects and weekly work plans.
* Implement and manage the companys quality control monitoring and safety programs.
* Ability to oversee projects from concept to completion
* Inventory control
* Coordinates and monitors status of work orders; estimates, requests
* Ensure coordination/execution of work within client environment with minimal disruption
* Manage and maintain facility management tasks as assigned
* Contributes to a safe and working environment by participating in safety calls, training and being prepared to act should a health or safety emergency occur
*Job duties may be modified at any time.
Minimum Requirements
* Excellent oral and written communication skills.
* Excellent leadership skills, ability to build and lead management teams.
* Highly organized.
* High energy level with strong commitment to service quality
* Familiar with floor care procedures
* Must have a minimum of 1 - 3 years of operational experience in managing hourly and supervisory personnel
* The ability to work flexible hours, including holidays and weekends if needed
ABM Industries Inc.
New York, New York
ABM (NYSE: ABM) is a leading provider of facility solutions. ABM’s comprehensive capabilities include janitorial, electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes – from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports. ABM Industries Incorporated, which operates through its subsidiaries, was founded in 1909
Our team of more than 140,000 skilled and hardworking people takes care of clients across Aviation, Banking, Life Sciences, Commercial Office Buildings and Real Estate, Education, Food and Beverage, Government, Healthcare, Manufacturing, Nuclear Power, Parking, Retail, Sports, Technology, Warehousing, and more.
We provide a wide variety of services in each industry we serve, from airport shuttle service and wheelchair assistance to food and nutrition to mission-critical solutions in hospitals. In every case, ABM makes every day run smoothly by going the extra mile to deliver the best quality with the highest levels of integrity.
-
IndustryFacilities/Maintenance
-
No. of Employees140,000
-
Website
-
Jobs Posted5547
