Job Description

Job Description
Position Summary

The Area Manager is responsible for overseeing day to day operations, escalations, training, staffing and coverage. The Area Manager must be a professional in his/her understanding and knowledge of each site type in their area.

Essential Duties

* Establish and maintain strong client relationships with a positive customer service orientation.
* Serve as main point-of-contact for client liaisons, meeting regularly to confirm quality standards are met and service issues are promptly resolved.
* Provide leadership and support in a 365x24x7 work setting, being available for emergency and off-hour support.
* Promote strong safety culture and work environment. Train staff to utilize Personal Protective Equipment (PPE) and follow safe movement practices.
* Plan and assign work schedules to ensure service delivery expectations are achieved.
* Ensure timely responses to client-reported emergency cleaning situations.
* Train staff on building and property security protocols at each assigned client location.
* Train staff on ABM standard cleaning methods and any non-standard cleaning protocols contracted for specific clients.
* Train staff to ensure cleaning supplies/chemicals are appropriately utilized and properly stored, whether in a standard or green-cleaning environment. Maintain SDS sheet and OSHA requirements.
* Train staff on safe operation of all cleaning equipment (buffers, scrubbers, etc.).
* Train and manage Site Supervisors, Project Leads, and janitorial.
* Continuously monitor employee timekeeping entries, looking for adherence to assigned work schedules and company policy.
* Travel daily among assigned client facilities to check in with staff and inspect work.
* Look for opportunities to increase revenue by providing additional billable project work to new clients and/or existing base of clients.
* Arrange for staff substitutions or personally perform work where employee absences could impact timely completion of contracted work.
* Work with Recruiting to interview, hire, and onboard new employees.
* Partner proactively with Human Resources to address employee issues requiring progressive discipline/termination as well as staff development and advancement.

Minimum Requirements

* At least 2 years (wed love more!) of experience supervising a work crew is required.
* Experience with commercial cleaning industry is a big plus.
* Experience effectively managing teams: solid staff retention, counseling and developing team members, etc.
* MS Office (Outlook, Word, Excel) proficiency required.
* Valid Drivers License and satisfactory driving record is required to operate company vehicles to and from customer work sites.
* Proven ability to handle confidential information with discretion.
* Detail-oriented with a high level of accuracy.
* Strong organizational, multi-tasking, and prioritization skills.
* Excellent interpersonal and communication skills, including ability to give effective presentations to small and large groups.
* Resourceful team player with a positive outlook and approachable demeanor.