Job Description

At a glance:

* Are you an inspiring order fulfillment leader talented at meeting production goals accurately and in a timely manner?
* Can you commit to a position guiding a team through best practices for entering critical client information?
* Do you desire a competitive salary and lucrative benefits with a focus on professional development?

Our company:

At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.

Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving Americas largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprises industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at enterprise.spectrum.com.

Highlights:

As the Manager of Order Fulfillment, you achieve department production objectives by appropriately assigning workloads and schedules. You are passionate about improving long-term client satisfaction and retention through the diligent leadership of the client data entry team. You empower internal members and simplify the client experience by ensuring accurate end-to-end order entry, processing and billing activation for complex technical orders. You excel at ensuring the quality of your teams work by performing regular reviews and audits.

You combine your technical expertise and your understanding of clients to drive growth through the implementation of process improvements and procedures. You have a developed ability to identify roadblocks and overcome obstacles to successfully complete projects on time and within budget. You thrive in an office environment managing an order fulfillment group and traveling as needed to meet company objectives. You report directly to the Senior Manager of Enterprise Order Fulfillment for goals, guidance and assistance.

Position benefits:

* Competitive salary with bonus.
* Health, vision and dental insurance.
* 100% company match 401(k) up to 6%.
* Company funded retirement accumulation plan for an additional 3%.
* Education assistance.
* Pretax childcare spending account.
* Paid holidays, vacation days, personal days and sick days.
* Employee discount on spectrum services where available.

What you will do:

* Encourage department-wide success by maintaining an intimate understanding of order fulfillment roles and responsibilities and serving as a subject matter expert (SME).
* Drive the order fulfillment process by planning, evaluating and leading a team of direct reports with duties that include meeting staffing needs, solving workforce issues, managing talent and conducting team engagement activities.
* Identify process improvements to increase transactional efficiency through the preparation of a workflow gap analysis and action plans.
* Improve team performance through the development of team production metrics and ensure they are consistently monitored while providing advice, training and guidance.
* Maximize department efficiency through the standardization of work development, documentation, review and revision for all activities.
* Support a successful order fulfillment process through the investigation of client issues and communicating with key departments to remove roadblocks and obstacles.
* Perform regular performance audits and submit reports for senior leadership to leverage.

Required keys for success:

* Two or more years of telecommunications industry experience.
* Two or more years of Salesforce or similar client relationship management (CRM) tool experience.
* Two or more years in a formal management or leadership role.
* Four or more years of advanced and complex data entry experience.
* Five or more years of order management, billing, accounts receivable, accounts payable or billing process experience.
* Expert in all order fulfillment processes and business rules.
* Deadline-driven with the ability to supervise and motivate others through multiple projects.
* Solid organizational and prioritization skills with the ability to work collaboratively and make decisions to resolve issues.
* History of responding to common inquiries or complaints from clients, regulatory agencies or members of the business.
* Confident when analyzing, interpreting and presenting data to senior leadership.
* Analytically minded with the ability to work independently.
* Desire to show sound judgment and initiative while working with shifting priorities.
* Effective written and spoken English communication skills with all levels of an organization.

How you will stand out from the crowd:

* Five or more years of people leadership experience.
* Proven experience developing and coaching talent, and building high-performing teams.
* Experience managing geographically dispersed or virtual teams.
* In-depth knowledge of the telecommunications industry.

Your education:

* Bachelors degree in a related field or an equivalent combination of education, training and experience (required).

For more information on Spectrums benefits, please click here.