Job Description

Description

Here, we believe there's not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there's a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. We'll give you the space to share your strengths and we want you to show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show!

Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.

OVERVIEW:

The Technical Services Representative - Site (TSR-Site) Interacts with customer or SHW facility on site in person to provide product and application support, information; ensures the best technical service possible. Answers customers' technical or scientific questions regarding product or service and operation or maintenance including application and equipment. Converses with customers to obtain information, identify problem, and provides technical assistance and solutions. Liaises between technical, sales, and operations (plants and facilities). The TSR-Site trouble shoots and/or refers complaints of product or service issues to appropriate functions for investigation and resolution. Coordinates customers' service needs with other departments as required to ensure customer centric focus. Resolve complaints about product and application, explains how to use product or service correctly.

CORE RESPONSIBILITIES AND TASKS:

Ensure products being used by customers meet expectations

Ensure customer quality and service expectations are met.

Eliminate or reduce customer complaints.

Help achieve or exceed sales goals.

Help achieve or exceed profitability goals.

Help increase gallon growth.

Communicate competitive information, new products and selling issues to Division Sales Management.

Communicate extended product knowledge in division Industrial segments.

Attend coatings seminars that are pertinent to Industrial Coatings sales/marketing.

Manage product test runs at designated customer facilities.

Assist sales reps and Account Management (KEY, KAM, SAM, GAM) in calling on prospective customers/target accounts; provide technical support for product demos as directed.

Maintain contact with laboratory on current technical issues.

Assist with equipment installations and various line or equipment modifications/adjustments.

Conduct technical training seminars at customers facilities.

Evaluate product complaints and decide best way to resolve problem.

Assist customers in preparing coatings specifications to meet product applications.

Troubleshoot on-line technical problems such as correcting batches and formulation of products.

Advise customers of product line changes and improvements.

Maintain expertise in equipment use and surface preparation.

Shade product batches using intermix system/phoenix system.

Assist customers with product inventory control/re-ordering.

Train customers on product knowledge and application methods.

Evaluate product complaints and decide the best way to resolve the problem.

Assist sales reps by preparing samples, panels, etc. for presentations.

Coordinate technical service issues between SHW facilities and plants, sales reps and product service room.

Maintain customer technical service issues on file for follow-up.

Troubleshoot and resolve customer problems with spray equipment.

Document and refer potential sales leads to appropriate sales rep.

Operate all material handling, color matching, tinting, mixing and lab testing equipment as required and in a safe manner.

Other duties as assigned.

BASIC QUALIFICATIONS:

High school education or equivalent is required.

Ability to work all scheduled hours as needed.

Employee must have a valid drivers license.

Employee may be required to retrieve material from shelves and floor stacks and lift and carry up to 100 lbs. on occasion.

Employee will spend approximately 45% of the day sitting (due to driving). Employee must be able to drive a car or van, since a major portion of this position is traveling from site to site.

Must be able to tint paint, therefore, must be able to distinguish one or more chromatic colors.

Employee must be able to tolerate non-toxic paint odors and be able to wear a respirator as required.

Employee must be able to operate a hand truck and/or material handling equipment.

Employee must be able to operate a computer and communicate via the telephone.

Must be legally authorized to work in country of employment without sponsorship for employment visa status.

PREFERRED QUALIFICATIONS:

Prefer a bachelors degree in a business-related field.

Technical experience within the paints and coatings industry.

Wood experience and/or knowledge

Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by the law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.