Job Description

Job Description Req/Job ID: 1002076BR
Employing Entity: Transform SR Home Improvement Products LLC
Employment Category: Regular, Full-time
Job Function: Repair/Installation
Store ID: 24814: SHP HVAC Charlotte

The HVAC Service Technician is responsible for providing timely and quality repairs of customers' products (Heat Pumps, Heating Ventilation and Air Conditioning, Gas and Oil Furnaces & Boilers) while maintaining the highest level of customer service. Additionally, this position promotes and sells additional products and services that directly impact the profitability of the Company. Job Requirements Job Duties/Responsibilities:
Performs timely and quality repairs in resolving customer complaints
Diagnoses and repairs appliances and equipment in the customer's home and gives the customer an accurate estimate of the cost of repair if applicable
Uses basic tools or instruments to assemble, adjust, calibrate, repair or test various products
Works as a dedicated team member to ensure fast, flexible and expert service to every customer
Maintains high level of customer satisfaction through efficient and timely customer resolution
Follows the Value Added Services Process (i.e., selling extended warranties, water filters, generating customer interest in new Heating Ventilation and Air Conditioning systems as appropriate) by effectively communicating the benefits to the customer
Provides direction and mentors Preventative Maintenance Check Technician as applicable
Maintains the highest level of service standards and communicates openly with District Production Manager to assist as needed with resolving customer issues
Recognizes and acts upon every opportunity to drive revenue through the Value Added Services Program (VASP)
Maintains truck stock inventory and ensures maintenance schedules are within the Company guidelines (i.e., wash truck weekly, oil changes), and ensures tools and equipment are in safe operating condition
Completes all Break/Fix Technician training elements within required timeframes
Performs other duties as assigned Years of Related Experience: 1-2 Years License/Certificate Required: Yes Driver's License Required: Yes Travel Requirements: 25% Age Requirement: 18+ Required Skills:
Ability to use Sears Smart Toolbox (SST) to input, modify or output information
Ability to communicate, read, understand and apply written text of a technical nature in order to answer questions, solve problems or complete job tasks
Complete knowledge of all tools, equipment and materials used to perform services on Heating Ventilation and Air Conditioning (HVAC) units
Ability to do off season installs (market based)
Ability to read, write and speak English
Ability to receive truck stock at home if a Company vehicle is retained at the Break Fix Technician's residence or other location
Ability to work variable and flexible hours, including significant overtime as needed, along with overnight and Sunday service as needed
Ability to handle stressful situations and work in a fast paced environment
Ability to follow appropriate industry specific regulations related to the handling of hazardous materials
Ability to lift and carry up to 75 lbs.
Ability to frequently bend, stoop, kneel, stretch, twist, reach and climb
Ability to drive and travel long distances of over 5 hours
Ability to drive in various weather conditions for long periods of time and in various demographic areas
Ability to access interior and exterior landscapes
Ability to access different levels of terrain while performing duties Preferred Skills:
High school diploma or General Education Degree (GED)

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