Enterprise Account Manager
Posted on: 4 Apr 2021
Collegeville, PA
Job Description
Job Description
We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. Its about providing clarity and hope.
In Sales you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. Youll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.
At Quest, our Sales Teams are often the public face of our organization. As a result we make every effort to support and develop their skills. Working across a strong customer base, youll find you have the flexibility and autonomy to structure your days while having the confidence that comes from promoting a well-recognized and trusted brand. With lots of opportunities for repeat business and referrals, we also offer outstanding support, plus great pay and benefits.
Basic Purpose: Enterprise National Account Manager
The Enterprise Account Team engages in various client opportunities that span across multiple laboratories/states to drive growth by utilizing a centralized service model.
The Enterprise National Account Manager will be responsible for supporting multiple initiatives that drive growth, profitability and retention through internal and external relationship management. This is a tactical role that provides problem resolution and is the primary point of contact at the customers corporate location working with various professional levels building broader and deeper relationships.
This position works closely with the Enterprise Account Executives, Regional Commercial Teams and various Franchises to promote a collaborative selling model/approach but will also have the ability to seek upsell opportunities on their own.
As an Enterprise National Account Manager, you will also work with Companion Diagnostics, Process Excellence and other Franchises within Quest to maximize the revenue opportunities in areas such as Pharmaceuticals, Research, Kit Collections and other business segments. This role will lend support during the implementation stage and acquire the on-going responsibility to retain the business..
Duties and Responsibilities:
Manage accounts through ongoing business reviews; promote biweekly or monthly calls and on site customer visits when applicable
Ensure customer retention by maintaining relationships with current accounts
Drive growth and profitability in Key Accounts
Identification and pursuit of up-selling and cross-selling opportunities in cooperation with Sales Team
Partner when applicable, with Enterprise Account Executive to resolve account specific service issues
Work and collaborate with cross-functional operations teams within IT, Client Services, Support Services, Laboratory Services, Finance, Patient Services and Billing
Demonstrate the ability to manage multiple projects and produce required deliverable by the established timelines with the appropriate level of accuracy and detail.
Leverage all tools and resources; data, sales portal/Sales Force, Wiki, Marketing Department, Laboratory resources, and regional resources as needed
Provide continuing education to the customer on new technologies and laboratory testing
Ensure compliance with company polices and government regulations and work with Legal and Compliance when necessary
Complete all administrative tasks thoroughly and promptly
Supervision Exercised:
This role will have the ability to lead selling efforts for our service model and or products in parallel with having strong negotiating and persuasion skills to drive strong customer relationships
Position will portray leadership role without direct reports
Qualifications:
Education Preferred:
BA/BS Degree preferred or equivalent combination of experience and education in lieu of a degree
Work Experience:
4 6 years experience in an Account Management, Sales Support or customer facing role
2 4 years in a laboratory or diagnostic environment preferred
Ability to enter account information and navigate through QLS, QBS, Quanum and Sales Force
Strong verbal and written communication skills
Ability to interact professionally with colleagues and customers for different purposes in different contexts
Proven ability to adjust priorities quickly as circumstances dictate
Proficient level of skills with Microsoft Office Suite
Other:
Customer Focus mindset
Excellent interpersonal, customer service skills to communicate complex issues clearly
Strong planning and organizational skills
Ability to accomplish tasks without direct supervisory alignment
Lend support to leadership team members
Accountability, Negotiation and influential skills are key factors of success in this role
Travel when required (25% 30%); travel could be for an extended amount of time for training and National Sales Meetings
Quest Diagnostics
Secaucus, NJ
Company Overview
Quest Diagnostics empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 46,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives.
At a Glance
Quest Diagnostics is the world’s leading provider of diagnostic information services
Generated 2018 revenues of approximately $7.53 billion
Publicly trades common stock on the New York Stock Exchange (NYSE: DGX). More in Investor Relations
Ranks as a component of the S&P 500
Touches the lives of 30 percent of American adults each year
Serves about half of the physicians and hospitals in the U.S
Access to approximately 90% of U.S. insured lives
Engages workforce of about 46,000 employees dedicated to putting patients first every day
More than 6,600 patient access points, the most extensive network in the U.S.,
including phlebotomists in physician offices and more than 2,250 of our own
patient service centers
A medical and scientific staff of more than 600 M.D.s and Ph.D.s
Logistics capabilities, that include approximately 3,750 courier vehicles and 25 aircraft that collectively make tens of thousands of stops daily
Offers physicians a test menu that is industry leading in breadth and innovation. Our test menu ranges from routine biological tests to complex and specialized molecular and gene-based testing as well as anatomic pathology
Provides a broad range of solutions for employers, including workplace drug testing for employers and government agencies; the Blueprint for Wellness employee wellness service; and risk assessment services for the life insurance industry
Publishes original research in peer reviewed publications, at medical and scientific conferences, and as a public service. Quest Diagnostics Health Trends reports examine trends in diseases based on the company’s United States database. Quest Diagnostics Drug Testing Index (DTI) reports examine trends in workplace drug testing, and have been considered a benchmark for U.S. workforce drug positivity trends since 1988
Recognition
Named to Fortune Magazine's 2019 World's Most Admired Companies list in the Health Care industry category of "Pharmacy and Other Services" for the third consecutive year
Among FORTUNE® Magazine's 2018 Fortune 500® companies
Ranked on the Forbes® 2018 Global 2000
Ranked on the “Barron’s 500” list of top-performing large companies for 2017
Named a member of the Dow Jones® Sustainability World and North America indexes since 2004 (DJSI World) and 2005 (DJSI North America). The Dow Jones Sustainability World Index represents the top 10% of the leading sustainability companies out of the biggest 2,500 companies in the Dow Jones Global Total Stock Market Index
Earned a place on the annual Newsweek Green Rankings, for the fourth consecutive year on the 2017 U.S. list
Consistently named one of the best places to work in U.S. business journal rankings, including Forbes® 2018 America's Best Large Employers
Achieved Cancer Gold Standard™ accreditation from the CEO Roundtable on Cancer, recognizing our important actions to reduce the cancer risk of employees and their families
Received a rating of 100 from the Human Rights Campaign on the 2018 Corporate Equality Index, earning the distinction of being a "Best Place to Work for LGBT Equality"
Named a DiversityInc Noteworthy Company for the second consecutive year in 2018
Read more about awards and honors.
Read more about our Reputation Honors and Corporate Social Responsibility programs.
Products and Services
Diagnostics information services
Clinical trials
Healthcare IT
Wellness & risk management
Drug Screening
Read more about products and services.
Operations
Headquarters in the U.S.: 500 Plaza Drive, Secaucus, New Jersey 07094
Approximately 2,200 patient locations and dozens of clinical laboratories throughout the U.S.
In addition to the U.S., Quest Diagnostics operates clinical laboratories in laboratory facilities in Gurgaon, India; Heston, England; Mexico City, Mexico; and San Juan, Puerto Rico
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IndustryHealthcare
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No. of EmployeesApproximately 45,000
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Website
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Jobs Posted8045
