Sr. QMS Program Manager, Q-Suite

Quest Diagnostics
1 reviews

Posted on: 4 Apr 2021

Chantilly, VA

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Job Description

Job Description

Job Summary

The Sr. QMS Program Manager will serve as the Chantilly Regional Site Lead for Q-Suite Conversion. This position will partner with the National Lead, leading/supporting the business and project team to execute on the conversion project plan for the program. The Sr. Program Manager will apply Quest Management System (QMS) principles and tools to ensure Quest Diagnostics is efficient and effective in the delivery of its services, solutions, and processes while improving customer and employee satisfaction. This position will also be responsible for coaching others to learn and apply QMS principles and tools to their daily work.

In addition, this position may lead a team of QMS project management specialists through a portfolio of medium projects while coaching others in the organization to learn and apply QMS principles and tools to their daily work.

The Quest Management System (QMS) is Quest Diagnostics approach to using a set of proven tools and methodologies to drive successful execution of, and results from, key initiatives and day-to-day work. It is the structured way we manage, lead, and solve problems. It is built on 7 practices:

1. Management approach & governance

2. Breakthrough management and Hoshin planning

3. Customer insights and solutions development

4. Process management

5. Continuous improvement

6. Project management

7. Change management

Quest Diagnostics follows a 5-step approach to project management consistent with that of the world renowned Project Management Institute (PMI): Initiate Plan Execute Monitor Close.

Job Responsibilities

* Leads projects and working teams to effectively initiate, plan, execute, monitor, and close projects
* Applies project management tools and techniques, as well as other QMS principles and tools, toward a variety of large, and likely inter-related, projects
* Establishes and leads programs comprised of multiple projects, including designing how information is rolled up and cascaded down, operating rhythms and mechanisms, and tracking against the integrated set of milestones and deliverables
* Coaches other employees on the use of various tools, concepts and practices foundational to QMS in order for Quest Diagnostics employees to build self-sufficiency, sustainability and scalability

Active effort toward obtaining a PMP certification administered by the Project Management Institute (PMI) required

Qualifications/ Job Requirements

1. Demonstrated experience leading large or complex projects with multiple workstreams from initiation to completion (7-10 years experience)

2. Demonstrated experience facilitating discussions or workshops

3. Demonstrated ability to develop strong relationships with others

4. Demonstrated experience leading changes

5. Demonstrated ability to influence business leaders

6. Demonstrated data analysis skills

7. Some experience with process management

8. Basic knowldege of VOC tools

9. General knowledge of Hoshin and breakthrough planning

10. Effective written and verbal communication skills across multiple formats: formal presentations, meetings, conference calls, e-mails, and memos

1. Skilled in Microsoft Word, Excel, Powerpoint, and Project

Additional Duties

Participation in Communities of Practice

Leading of QMS training classes

Documentation of business processes

Completion of required continued learning

Education

Bachelors degree required

Formal training in project management or continuous improvement methodologies (e.g., Six Sigma, Total Quality Management, Lean, Theory of Constraints) desired

Provided Training and Certifications (to be completed within 18 months of entering into the role)

* QMS Diamond Level Core Practitioner Training (internally provided) which includes:
* PMP Certification (externally administered by the Project Management Institute) -- to be completed within 18 months of entering into the role

Skills and Behaviors Critical for Success in the Role

* Problem solving skills
* Verbal communication skills
* Written communication skills
* Interpersonal skills
* Decision making skills
* Planning and organization skills
* Negotiation skills
* Results-oriented
* Creative
* Persistent
* Composed
* Able to learn new concepts rapidly
* Able to work independently with little supervision

Other

* 0-25% travel expected (expectations shown are targeted ranges; actual travel required will vary by project and can exceed or go below targeted amounts)
* Some evening work hours may be required, depending on project needs

Quest Diagnostics

Secaucus, NJ

Company Overview

Quest Diagnostics empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 46,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives.

At a Glance

Quest Diagnostics is the world’s leading provider of diagnostic information services
Generated 2018 revenues of approximately $7.53 billion
Publicly trades common stock on the New York Stock Exchange (NYSE: DGX). More in Investor Relations
Ranks as a component of the S&P 500
Touches the lives of 30 percent of American adults each year
Serves about half of the physicians and hospitals in the U.S
Access to approximately 90% of U.S. insured lives
Engages workforce of about 46,000 employees dedicated to putting patients first every day
More than 6,600 patient access points, the most extensive network in the U.S.,
including phlebotomists in physician offices and more than 2,250 of our own
patient service centers
A medical and scientific staff of more than 600 M.D.s and Ph.D.s
Logistics capabilities, that include approximately 3,750 courier vehicles and 25 aircraft that collectively make tens of thousands of stops daily
Offers physicians a test menu that is industry leading in breadth and innovation. Our test menu ranges from routine biological tests to complex and specialized molecular and gene-based testing as well as anatomic pathology
Provides a broad range of solutions for employers, including workplace drug testing for employers and government agencies; the Blueprint for Wellness employee wellness service; and risk assessment services for the life insurance industry
Publishes original research in peer reviewed publications, at medical and scientific conferences, and as a public service. Quest Diagnostics Health Trends reports examine trends in diseases based on the company’s United States database. Quest Diagnostics Drug Testing Index (DTI) reports examine trends in workplace drug testing, and have been considered a benchmark for U.S. workforce drug positivity trends since 1988

Recognition

Named to Fortune Magazine's 2019 World's Most Admired Companies list in the Health Care industry category of "Pharmacy and Other Services" for the third consecutive year
Among FORTUNE® Magazine's 2018 Fortune 500® companies
Ranked on the Forbes® 2018 Global 2000
Ranked on the “Barron’s 500” list of top-performing large companies for 2017
Named a member of the Dow Jones® Sustainability World and North America indexes since 2004 (DJSI World) and 2005 (DJSI North America). The Dow Jones Sustainability World Index represents the top 10% of the leading sustainability companies out of the biggest 2,500 companies in the Dow Jones Global Total Stock Market Index
Earned a place on the annual Newsweek Green Rankings, for the fourth consecutive year on the 2017 U.S. list
Consistently named one of the best places to work in U.S. business journal rankings, including Forbes® 2018 America's Best Large Employers
Achieved Cancer Gold Standard™ accreditation from the CEO Roundtable on Cancer, recognizing our important actions to reduce the cancer risk of employees and their families
Received a rating of 100 from the Human Rights Campaign on the 2018 Corporate Equality Index, earning the distinction of being a "Best Place to Work for LGBT Equality"
Named a DiversityInc Noteworthy Company for the second consecutive year in 2018