Senior Claims Consultant, General Liability - Lakeland

Publix
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Posted on: 4 Apr 2021

Lakeland, FL

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Job Description

Description

The Senior Claims Consultant investigates, evaluates, disposes and settles the most complex general liability and fleet claims. The Sr. Consultant should be able to provide analysis and strategy while managing and negotiating moderate to high value litigated and non-litigated liability claims. The candidate interprets contractual indemnity agreements, thinks critically and knows how to apply them as well as understands how to access liability and damages to set proper financial reserves on claims. The incumbent oversees and directs Publix defense counsel on litigation strategies, presents files to the Risk Management Senior Leadership Team for review, and attends mediation and trials in the jurisdiction of suits.

Additional responsibilities:

* reviews case information for initial litigation budgets and case evaluations from Defense Counsel
* completes demand review and negotiation/settlement of claims
* conducts initial investigations and reviews of information pertaining to individual claims
* serves as a mentor and provides recommendations to the General Liability Department for non-represented claims

Required Qualifications
* Bachelors degree in any discipline or in the alternative, a high school diploma with seven (7) years of claims experience
* at least five (5) years of liability claims handling experience
* valid Florida General Lines Adjuster License
* knowledge of jurisdiction specific Civil law and case law, legal proceedings and legal terminology, the functions of various Civil Court motions and legal proceedings and state laws and statutes
* knowledge of litigation defense strategy
* knowledge of claims evaluation
* knowledge of medical terminology
* knowledge of customer base in the areas of operation
* excellent communication skills; both verbal and written
* High degree strategic thinking and independent judgment
* basic knowledge of Microsoft Office; Word, Excel
* ability to manage highly confidential and sensitive information
* willingness to work weekends, and/or holidays
* willingness to travel including overnight

Preferred Qualifications
* Bachelors degree in any discipline
* six (6) or more years of liability claims handling experience including litigation
* knowledge of Publixs policies, procedures, and corporate structure
* CCLA, SCLA, CPCU or ARM certifications

Publix

Lakeland Square, FL

Before Publix was founded in 1930, Mr. George worked at a Piggly Wiggly store in Winter Haven, Florida. While managing that store, the company experienced a change in ownership. Eager to introduce himself and share his ideas with the new owner, he traveled to Atlanta. The new owner declined to meet with Mr. George, stating he was tied up in an important business conference.

Mr. George left feeling disappointed. On his way back to Florida, he knew he wanted to build a company where everyone would have a voice and the doors to communication would always be open. He dreamed of creating a work environment where associates would feel respected and valued.

In 1930, his dream became a reality when he opened his first Publix and established a workplace with an open door of communication where his associates were encouraged to share their ideas, ask questions and talk freely with one another regardless of their level in management.