Job Description

Job Description

The Collections Specialist is responsible for handling collections and customer service issues related to advertising accounts receivable including resolving customer billing problems and reducing accounts receivable delinquency. This position supports collection of all advertising products (print and digital media, creative services, and new advertising products) and requires a well-organized, detail-oriented and dependable individual.

Responsibilities

Routinely monitor account activity and balances utilizing various systems
and reports.
Initiate contact with agencies and advertisers to secure payment of
outstanding invoices. Develop and maintain a professional and positive
customer relationship.
Provide invoices and/or documentation as required to aid in escalation of
payment.
Collect customer payments in accordance with payment due dates while
adhering to established PCI requirements and internal controls.
Receive inbound calls and email correspondence from customers.
Research and resolve dispute issues in a timely manner.
Identify issues attributing to account delinquency and escalate for
management feedback and involvement as necessary.
Analyze account balance and status to recommend credit holds due to
non-payment.
Perform collaboratively within a remote work environment interacting with
Credit Analysts and Advertising Sales to provide notice of delinquency and
to obtain assistance in the collections effort. Provide timely follow-up on
payment arrangements.
Document outcome of all customer communications.
Perform account analysis in Excel in response to customer inquiries.

Experience and Skills

1-3 years of B2B collections experience required
Strong communication, problem solving and analytical skills required
Excellent customer service skills
Ability to act with urgency to meet deadlines
Strong written and verbal communication skills
Ability to work independently with minimum supervision and to adapt to a
fast changing environment
Proficiency in Microsoft Office including Excel and Word
Experience in a telecommunications environment preferred
Must have attention to detail with an eye for accuracy
Accounting/Financial background a plus

LI-AM1

The New York Times is committed to a diverse and inclusive workforce, one that reflects the varied global community we serve. Our journalism and the products we build in the service of that journalism greatly benefit from a range of perspectives, which can only come from diversity of all types, across our ranks, at all levels of the organization. Achieving true diversity and inclusion is the right thing to do. It is also the smart thing for our business. So we strongly encourage women, veterans, people with disabilities, people of color and gender nonconforming candidates to apply.

The New York Times Company is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The New York Times Company will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local Fair Chance laws.