Job Description

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team one that makes better decisions, drives innovation and delivers better business results.

Job Title

Vice President, Systems Support- EDE Enhanced Services and Technology Solutions

Vice President, EDE Enhanced Services and Technology Solutions
The VP of EDE Enhanced Technology Services and Solutions maximizes the talent, use of technology-based systems, processes, and partnerships to ensure technology solutions deliver efficient, secure, effective, and integrated experiences.
A key member of the CTO Operations and Employee Digital Experience teams and is responsible for driving technology-enabled outcomes across MasterCard for Enhanced Services and Technology Solutions in support of our Executive Team members.
Develop and implement strategies for improving the Executive workforce experience to enable engagement and interactions across MasterCard with more ease.

Support the Executive teams events with comprehensive digital experiences included support for Key Executive events and ongoing support when at home or in the office.

Identify, evaluate, and prioritize opportunities for A/V and improved Conference room experiences, which given the post COVID return to work focus on hybrid will be of critical importance.

Collaborate with end-users, stakeholders, and services providers to simplify interactions between the workforce and the enterprise to accelerate the delivery and business processes, systems, and capabilities.

Build and lead a team of technology and user experience experts to design, develop, validate, monitor, and support tooling and services including automation, capacity planning and management, configuration, business continuity and disaster recovery, incident/problem/change management, logging, quality of service, reliability, routing, security, services level agreements, standards, testing, and user onboarding.

Defines and monitors performance metrics to assess performance, scalability, and continuous improvement.

Development and engagement of team members by creating a motivating work environment that recognizes, holds team members accountable, and rewards strong performance.

Qualifications, skills, and experiences:

Demonstrated commitment to diversity and inclusion.

Extensive experience leading institutions or organizations with multiple and diverse
stakeholders.

Results-proven track record of exceeding goals and a bottom-line orientation; evidence of
the ability to consistently make good decisions through a combination of analysis, wisdom,
experience and judgment.

Demonstrated ability to balance the delivery of programs against the realities of a budget; and problem solving, project management and creative resourcefulness.

Ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan.

Ability to connect staff both on an individual level and in large groups; capacity to enforce
accountability, cultivate entrepreneurship and learn the strengths and weaknesses of the
team to put people in a position to succeed.

Commitment to ethical, accountable, and transparent leadership.

Experience in personnel, budget, risk, resource management, agile development, and human-centric design.

Highly developed presentation, facilitation, and communication skills (both verbal and written).

Sound understanding and practical application of change management methodologies.

Savvy collaborator and consensus builder with a successful track record of bringing people together around a common cause.

Bachelors degree or higher in computer science or engineering or equivalent work or education-related experience. Master of Business Administration or other advanced degree preferred.

Minimum of 10 years of related work experience in executive management, technology management, or consulting. At least 2 years of experience as a COO, executive director, or similar chief executive position within an organization is preferred.

Due to COVID-19, most of our employees are working from home. Weve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know were all in this together.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.