Job Description

Do you want to be part of a team that encourages your growth, supports your ambitions and makes it a priority for you to reach your goals? Is helping people part of who you are? At MassMutual, we help millions of people find financial freedom, offer financial protection and plan for the future. We do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. We Live Mutual.

Description



The Opportunity

As an Investment Services Specialist you will be responsible for processing of post issuance transactions such as account maintenance for accounts clearing through National Financial Services (NFS) and held directly with external vendors. Also responsible for money movement processing, transfers and agency account maintenance.

The Team

MML Investors Services (MMLIS) Transfer of Assets department reviews and processes all external brokerage and advisory transfers in a timely manner to facilitate the movement of customer funds in and out of our clearing firm, National Financial Services (NFS). The team reviews internal and external firm transfer paperwork and provides exceptional customer service to the field while solving complex issues. We provide guidance and education to field reps on requirements and regulations regarding transfers and communicate frequently with National Financial Services and outside firms. The team also works closely with the Cashiering, Advisory, New Business and Trading teams within MMLIS.

The Impact

A successful Investment Services Specialist will review and process transfer related paperwork and resolve not in good order issues.

Key Responsibilities Include:

* Process and support all transfer of assets items within required time-frame.

* Manages NIGO communications to field advisors and resolution of business not in good order.

* Partner with the field, National Financial Services, and other firms to resolve not in good order (NIGO) issues for submitted business within required time-frames

* Provide accurate instruction by phone, e-mail & written reference guides.

* Set daily production goals, adhering to schedule and willingness to share with the team successes and failures in achieving daily goals.

* Develop strong relationships with internal operations groups, and the MMLIS field force, to ensure cases are handled accurately and efficiently.

* Assists fellow internal and external partners with escalated issues and problem solving.

* Remains current with industry trends and changes and shares knowledge with team members.

* Performs other related duties as assigned or required.

The Minimum Qualifications

* College degree or equivalent work experience

* Knowledge of brokerage industry as it relates to registration types, brokerage account features, managed account attributes, billing of managed account.

* Must be able to communicate effectively and efficiently with advisors, internal and external customers.

* Must be able to multi-task in a fast paced environment.

* Must be able to prioritize responsibilities to ensure deadlines are met.

* Need to be detail oriented and accurate.

* Ability to build partnerships with colleagues, be flexible and adapt to change.

* Must possess problem solving and analytical skills.

* Flexibility with overtime as needed

* Willingness to obtaining securities licensing

* Must be able to pass a non-registered fingerprint background check to qualify as a fingerprinted person under FINRA

The Ideal Qualifications

* Advanced knowledge of registration types, brokerage account features, managed account attributes, billing of managed account.

* 2+ years' experience reviewing & processing external brokerage and advisory transfers

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Why Join Us.

Weve been around since 1851. During our history, weve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.

Recognized as a 2020 Worlds Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. Its more than our company structure its our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.