Job Description

The Underwriting Relationship Advisor is a skilled underwriter that will partner with the Client Management and Operations teams to improve overall loan quality and influence improved first pass rates. You will be called upon to support various clients by analyzing available data to identify trends and opportunities for improvement as it relates to overall credit quality. To support this endeavor, you will be asked to join client meetings and talk through this analysis.

You will be required to become an expert in Chase credit policy and guidelines in order to act in an advisory role for clients and various internal partners. Additionally, you may be called upon to become the main underwriting escalation contact for specific clients as identified by the management team.

You will be required to obtain and maintain lending authority in order to review files and escalate for exceptions as needed. You may be relied upon to provide training to clients around Chases credit policy, guidelines and underwriting tools. You will need to partner with all aspects of the organization to promote improved overall performance by identifying opportunities for improvement or efficiencies to policies, procedures and practices. The primary goal of this role is to help clients achieve the highest level of quality possible while providing support that keeps client satisfaction at the forefront of our efforts.

Core Competencies:

* Maintains a comprehensive knowledge of Correspondent Credit and Collateral Underwriting Guidelines and procedures.
* Provides excellent customer service to internal business partners and external customers
* Subject matter expert with regard to specialized systems and processes
* Possess excellent verbal and written communication skills
* Excellent analytical and decision-making skills
* Have an ability to communicate well in difficult situations
* Provides supportive feedback that helps foster a positive work environment while driving towards a common goal
* Follows and implements detailed procedures and ensures accuracy in documentation and data
* Leads by example; fosters commitment and team spirit; undaunted by change and able to see the big picture
* Demonstrates an ability to analyze risk and recommend an informed course of action
* Ability to articulate decisions and discuss options with confidence
* Possesses strong negotiation skills
* Ability to maintain lending authority

Knowledge and Experience:

* Minimum 5 years of mortgage underwriting, quality control or equivalent industry experience
* Minimum of 3 years of customer service experience (business to business preferred)
* Bachelors degree or equivalent industry experience
* Working knowledge of Microsoft Office Suite
* Thorough knowledge of state policies
* Thorough knowledge of complex personal and business financial analysis and is proficient at cash flow, balance sheet and corporate tax return analysis.
* Knowledge and proficiency in all levels of mortgage underwriting including Non-Agency, Jumbo and Super Jumbo lending.
* Experience in manual underwriting
* Capability to engage in video conferencing
* Experience in mortgage originations or sales support desirable but not required

***This position is a remote, virtual role, however, may require attendance at local Hub. You will need to have your own technology equipment during this time- specifics of the required equipment are as follows:

Dedicated Laptop or Desktop

Monitor, Keyboard, Mouse

Internet- Hard Wired

Capability to engage in video conferencing

EEO Statement - JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.