Job Description

As an experienced Technology Operations professional, your vision and initiative will drive the development of a world-class technology strategy. As part of a high-performing team of creative problem solvers, you'll spearhead tactical changes that enhance processes and productivity across the firm, overseeing the optimization of existing technology solutions while developing new capabilities. Using industry best practices, you'll assess management teams and identify new business opportunities, while ensuring that information controls, plus back-up and recovery strategies, are in place across all environments. Your feedback will foster the ongoing skill development and capabilities of top performers to optimize outcomes. In addition to facilitating collaboration across teams internally, you'll also cultivate meaningful relationships with our global clients and business partners to deliver on strategic priorities.

This role requires a wide variety or strengths and capabilities, including:

Advanced knowledge of performance metrics and reporting, technical problem resolution, and risk management

Experience gathering and analyzing data to effect meaningful change in areas that need improvement

Advanced knowledge of architecture, design, and business processes

Exceptional coaching abilities that foster top talent and promote a culture of excellence

Ability to communicate and drive the strategic direction of the firm, delivering technology solutions that meet internal and external needs

Expertise prioritizing customer experience, reviewing feedback, hosting customer forums and focus groups to proactively address the needs of the customer

Ability to drive performance and develop teams recruit diverse talent, run disciplined performance reviews, and regularly collaborate and check-in on priorities to help focus on key results

Effectively collaborate with peer group to identify and highlight best practices in support through continuous assessment and elevate process and product recommendations to senior managers

Provide a stable and resilient operating environment. Emphasis on maximizing the potential of all resources, expanding the capabilities/productivity of technical staff, and continuing to improve upon past performance.

* Proactively identify gaps in process, and offer ideas for improvement in areas that require remediation or enhancement

The Retail Workplace Technician will be required to execute multiple initiatives in a fast-paced environment with technology that is constantly evolving to improve, operations and customer experience. This position requires advanced hands on working knowledge of PC technology, functional experience in networking topology with a high degree of proficiency in administering Active Directory, and printer communication protocols. Candidate must possess an innovative ability to analyze problems, apply quantitative analytical approaches and strong interpersonal skills, including written and oral communication to provide direction and guidance to cross functional teams and field technicians. Initiative to work independently with a sense of urgency and ownership of technology delivery through the lifecycle of a project. The technical lead is responsible for securing the necessary change authorization that may be required to execute changes in the environment, and ensuring team members adhere to cooperate process, procedures and security policies. This position is also responsible for the management of smaller sized technology projects within the portfolio. The candidate will be required to oversee and report on the progress of these programs and work with both internal and external teams on their execution. This position requires ability to work multiple shifts, weekend, and occasional late/overnight support. Working knowledge of coding and database technologies would be a benefit for future growth in the organization.