Job Description

Organization

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets, and securities services. The worlds most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk, and extend liquidity in markets around the world.

J.P. Morgan Wholesale Payments provides cash management, liquidity, commercial card, foreign exchange, and escrow solutions to clients across the world. Teams are constantly innovating, using the latest technology and data analytics to deliver specialized solutions to help clients grow and streamline their businesses. The organization combines four lines of business: Merchant Services, Treasury Services, Commercial Card, and Trade Finance to help clients manage working capital and increase operational efficiency.

As Associate, Product Delivery & Investment Governance, you will help drive overall product delivery for the Global Payments organization with a focus on project governance, investment planning, and shepherding end-to-end product delivery.

As part of the new Product Delivery & Investment Governance team, you will be directly engaged in defining, implementing, and optimizing product governance and reporting processes, while also supporting the overall investment planning process, and digging in where needed to successfully recover projects in crisis.

Supporting the Product management organization throughout the project life cycle, you will be a focal to the impact of all product engagements. You will help facilitate various senior product workshops and processes enabling a cross-functional effort that will bring an exceptionally high-quality product and experience to JPMorgan clients.

Core Responsibilities:

Day to day support of product delivery management and Governance for JPMorgans Global Payments organization.

Defining, implementing, and continually optimizing expectations, standards, templates, and processes.

Overseeing overall technology investment usage and adherence of designated project management tools.

Supporting the Global Payments organization in the creation all project artifacts, including project plans, investment plans, statements of work, status reports, etc.

Regularly assessing and communicating portfolio and project health - including scope management, resourcing, schedule, and budget.

Supporting Global Payments leadership in managing risk, escalation, and conflict negotiation across the investment portfolio.

Escalating issues to the leadership team and marshaling resources as appropriate.

Rolling up sleeves where needed to successfully recover projects in crisis.

Drive cross-functional teams towards market-leading product deliveries.

Experience:

3+ years minimum experience practicing project management, business management, or management consulting experience.

Experience in payments and/or transaction banking products in a plus.

Experience working in a global matrixed organization.

Can demonstrate experience of directly rolling up sleeves to tackle and resolve issues. (regardless of how big or how small) to get the job done and ensure project success.

Experience creating, implementing, leading (and standardizing) a standard approach for investment planning, prioritization, project governance, and reporting.

Experience working with a pool of shared resources across offices and geographies.

Ability to function effectively and communicate within cross-functional teams Product Management, Technology, Operations, Service, Implementations, Finance, etc., and manage continuously changing business needs.

Strong communication skills.

Very strong PowerPoint and Excel skills.

Proficiency with Microsoft Project (and/or other project management software) is a strong plus.

Ideal Mindset:

Resourceful you are a go-getter that leads by example, believes in searching for answers and is an endless problem solver.

Communicative You are a highly effective communicator: you make your point clearly and concisely, knowing what points to highlight depending on your audience.

Clear you provide clear and actionable direction.

Collaborative a dynamic team player, you are proactive about soliciting and giving feedback, and you are not afraid to push back when you need to defend the team.

Realist Overpromising and underdelivering are not part of your vocabulary. Knowing how to manage realistic expectations and meeting or exceeding them is what drives your behavior.

Process-driven You believe in creating and improving processes that work correctly for a given project, following the process, and ensuring that any modifications are vetted, communicated, and followed.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate based on any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants and employees religious practices and beliefs, as well as any mental health or physical disability needs.