Onsite Support Associate

Ingram Micro
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Posted on: 3 Apr 2021

Redlands, CA

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Job Description

Description

The On-site Support Associate (i.e., OSA) will be responsible for maintaining workflow by supporting managers and colleagues with the coordination of on-site warehouse services such as inventory, order processing, merchant requirements, project requests, and any external/internal communication regarding merchant related issues. RESPONSIBILITIES Provides operational support to managers and merchants. Delivers prompt and professional communication with all carriers, customers, employees, and management. Ensures all communication is turned around within a 24 hour period. Keeping all timelines and requests from a merchant within that time frame. Providing exceptional customer service through telephone/email interaction. Interactions with merchants and colleagues concerning product deliveries, returns, and exchanges. Requires ability to assess, diagnose, and resolve problems timely and within the established level of service for defined customer (internal or external). Handling customer inquiries and complaints expeditiously. This includes, but is not limited to inventory counts, adjustments, availability, order fulfillment, RMAs, and damaged inventory issues. Assist in initiating requests from merchants for inventory, orders and/or for correcting errors ((i.e., shortages, wrong item shipped, etc.). Maintains accurate physical inventory counts when requested by merchant, acts as a liaison between merchants, colleagues and warehouse on all matters concerning inventory shrinkage/orders. Solves complex problems and deal with a variety of inventory control and or order fulfillment situations where minimal standardization exists. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company. Provides insight to management in overall performance in the areas of Receiving, Ordering, & Inventory that directly affect that warehouse and merchants. Create a collaborative environment with warehouse personnel, 3PL management and Operations Team. Assist QUALIFICATIONS College degree or equivalent years of experience preferred, but not required. 5+ year(s) customer service experience in a warehouse/3PL setting preferred, but willing to train suitable candidate. Sales experience a plus Must be highly organized and detail-oriented. Must be willing to work on-site in a warehouse setting. Self-motivated business professional with a passion for customer service. Flexible work schedule to suit business needs. Proficient with the Microsoft Office Suite, (e.g., Word, Excel, Outlook, PowerPoint, etc.) Will be required to train on forklift, pallet jack & reach truck. Ability to lift up to 30lbs safely

Ingram Micro

Irvine, CA

Ingram Micro Inc. distributes information technology (IT) products; and provides supply chain and mobile device lifecycle services worldwide. The company offers IT peripherals, such as printers and scanners; digital signage products; CE products; AIDC/POS products; physical security products; components; and supplies and accessories. It also provides systems, including rack servers, tower and blade servers, desktops, portable personal computers, and tablets; and software products comprising business application, operating system, entertainment, security, storage, and virtualization software products, as well as middleware and developer software tools.

In addition, the company offers networking hardware, such as switches, hubs, routers, wireless local area networks, wireless wide area networks, network interface cards, cellular data cards, network-attached storage, and storage area networks; communication products that consist of voice over Internet protocol, communications, modems, phone systems, and video/audio conferencing; and network security hardware, including firewalls, virtual private networks, intrusion detection, and authentication devices and appliances.

Further, it provides mobile handsets, tablets, navigation devices, aircards, SIM cards, flash memory, and other mobile companion products; multi-vendor solutions; integration, marketing, financing, training and enablement, technical support, and inventory management services; and electronic commerce tools. The company sells its products to resellers of IT products and services through sales representatives. It has a strategic alliance with Microsoft Corp. to build, scale, and monetize cloud and digital services with the CloudBlue platform. Ingram Micro Inc. was founded in 1979 and is headquartered in Irvine, California. Ingram Micro Inc. is a subsidiary of Tianjin Tianhai Investment Co., Ltd.