Job Description

Why will you enjoy this new opportunity?
The Reliability Engineering team is growing with a laser focus of bringing reliability engineering practices to our customers as well as to internal teams we work closely with.
Our team is expanding to increase our ability to run, manage, and observe Kubernetes-based modern application platforms in production.

What is the primary need, technical challenge, and/or problem you will be responsible for?
Our customers need a partner to assist with establishing and meeting their reliability goals while building, running and managing production workloads on VMware Tanzu, and similar Kubernetes-based systems. These customers will have sophisticated workloads and a particular need they can only meet with open source component(s) that aren't a built-in component of VMware Tanzu.

As a manager on this team, you will lead engineers performing the following work and more:

* Linux systems and network engineering experience while coaching customers on how-to optimally build, run and manage production workloads using Kubernetes-based systems.

* Teaching how-to adopt reliability engineering practices such as error budgets, blameless retrospectives, chaos engineering, etc.

* Taking a balanced approach to reduce operational load, where its cost-effective, through software or systems engineering.

* Partner with our release engineering team to expand our integration testing suite in order to prevent breaking customers' workloads.

* Collaborating directly with customersboth via video and in writing.

* Sharing learnings and experiences with the team and others.

* Participating remotely within a fully remote and distributed team.

Success in the Role: What are the performance goals over the first 6-12 months you will work toward completing?

* Successfully onboard customers in scope (both on-call and interrupts rotations).

* Propose, define, and drive assigned projects to completion, being clear when tradeoffs are needed, and deadlines need to be adjusted to accommodate higher-priority work.

* Influence continuous improvements in our products by providing opinionated input in feature workstreams.

* Demonstrate a commitment to the team SLOs.

* Lead training sessions.

What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

* Act as a leader on the team through mentoring others, working collaboratively across other teams within the Reliability Engineering organization as well as scoping and managing team projects.

* Partner with Account Teams and Program Managers to ensure appropriate customer technical details are understood and tracked, so each time we work with customers, we are bringing forward depth and context.

* Use our ticketing system to triage, prioritize, and engage with customers when they need our assistance, keeping SLAs in mind.

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What is leadership like for this role? What is the structure and culture of the team like?
Our culture is rooted in inclusion, collaboration and growth. We are a tight-knit group of adaptive, self-starting and mission-driven individuals with a passion for doing our best work and bringing our best selves.

We make sure to invest time to consider each other's perspectives and to appreciate our efforts and accomplishments. For real, we have an appreciation section during our team meeting! We also share what we have learned with each other, and we care for each other's well being.

The hiring manager for this role is Gustavo Franco, Senior Manager of Reliability Engineering (CRE). Gustavo recently joined VMware after managing CRE, GCP, Incident Response, Disaster Recovery, and other SRE teams at Google for six years. Prior to this, Gustavo was an individual contributor SRE at Google for six years on Google Compute Engine, Google Cloud Storage, Google+, and other products.

Category : Engineering and Technology
Subcategory: Site Reliability
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Posted Date: 2021-03-29

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