Job Description

Our Sales Operations team is at the heart of developing sales processes and procedures for administering, fulfilling and communicating both online and offline orders. A bridge between sales and other operational functions, we use our peerless expertise to evaluate and implement improvements to sales programs and processes from planning and prioritization to pricing and margin strategies, sales automation, reporting and more. Put simply, we make sure the process of getting our ground-breaking products and services to customers as simple and seamless as possible.

Join us as a Sales Operations Analyst on our Sales Operations team in Austin, TX or Hopkinton, MA to do the best work of your career and make a profound social impact.

What youll achieve
As a Sales Operations Analyst, you will enable clients to maximize returns on IT investments, drive efficiencies and reduce costs. You will play a meaningful role in meeting customers needs. You will build positive relationships, ensuring an outstanding experience for both our customers and our sales teams.
You will:
Provide pre-sales and/or post-sales operational support
Enable configure, price, quote and order fulfillment
Research customer order problems and deliver solutions, working cross-functionally to resolve process inefficiencies
Coordinate communications and share information with our sales force and cross-functional organizations

Analyze data and make recommendations for improvements

Work cross functionally to drive large deals to booking

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Heres what we are looking for with this role:

Essential Requirements
1-2 years of relevant experience
Financial and analytical experience
Basic computer skills, understanding of order processes, systems configurations and documentation
Demonstrated problem solving skills and an ability to prioritize workload
Capacity to work collaboratively and drive initiatives in a cross-functional environment, as well as outstanding interpersonal skills

String critical thinking skills and a curiosity

Desirable Requirements
Experience working with sales, operations and external customers or in support of different business units and geographies
Professional experience in a customer-facing role (logistic, customer service or administration)

Heres our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. Were proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

Whats most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didnt stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of whats next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.