Customer Service Rep I
Posted on: 3 Apr 2021
Sarasota, FL
Job Description
Job Description
Responds to telephone and/or written inquiries from employees, managers and vendors (phone, email, voicemail, fax) using predefined scripts. Advises employees on how to utilize self-service platform to perform self-service transactions. Develops broad base of knowledge with respect to CHS processes and protocols to leverage efficiency and efficacy. Executes Call Center responses, providing a high standard of customer service and satisfaction. Maintains performance metrics in line with Call Center key performance indicators (KPIs). Effectively manages own workload. Contributes, where appropriate, to the identification of Call Center effectiveness, efficiency and process improvement opportunities and related measurement metrics; executes against effectiveness measurement metrics. Sk
Responds to telephone and/or written inquiries from employees, managers and vendors (phone, email, voicemail, fax) using predefined scripts. Advises employees on how to utilize self-service platform to perform self-service transactions. Develops broad base of knowledge with respect to CHS processes and protocols to leverage efficiency and efficacy. Executes Call Center responses, providing a high standard of customer service and satisfaction. Maintains performance metrics in line with Call Center key performance indicators (KPIs). Effectively manages own workload. Contributes, where appropriate, to the identification of Call Center effectiveness, efficiency and process improvement opportunities and related measurement metrics; executes against effectiveness measurement metrics. Skills Preferred: Possess functional knowledge of call center operations and basic knowledge related to Customer Service skills, policies and procedures in the execution of responsibilities, emphasizing attention to detail of daily responsibilities. High School diploma or equivalent. At least 6 months of previous experience.
Community Health Systems
Franklin, TN
Community Health Systems is a Fortune 500 company based in Franklin, Tennessee. It was the largest provider of general hospital healthcare services in the United States in terms of number of acute care facilities. As of December 31, 2016, it owns, leases or operates 158 hospitals in 22 states.
In August 2015, the company announced plans to spin off 38 hospitals and its management and consulting subsidiary, Quorum Health Resources, into a new publicly traded company called Quorum Health Corporation. The company completed the spinoff of Quorum Health Corporation on April 29, 2016. Quorum owns or leases hospitals across 16 states, primarily in cities or counties with populations of 50,000 or less. It is listed on the New York Stock Exchange under the ticker symbol: QHC.
On October 3, 2016, CHS was removed from the S&P Midcap 400 and added to the S&P Smallcap 600. Under CEO Wayne T. Smith, the Company's stock has lost over 76% of its value since the year 2000.
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IndustryHealthcare
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No. of Employees120,000
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Website
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Jobs Posted6680
