Customer Service Rep I
Posted on: 3 Apr 2021
Fort Smith, AR
Job Description
Job Description
The Shared Services Center Fort Smith is looking for a dynamic Customer Service Representative to join our team. The ideal candidate will be a self-starter who will thrive in a collaborative, growth environment.
If you are a creative and flexible problem-solver who wants to be an advocate for our patients and be part of a passionate team in a dynamic industry, this job is for you.
Rewards for Doing Work That Matters Whats in it for you:
* Starting pay: $13.00/hr
* Open availability from 12:00pm-8:30pm
* Cash bonuses (based on facility performance) up to $750.00 per quarter
* Health Insurance Benefits (Medical, Dental, Vision, Flexible Spending Account, Short and Long Term Disability)
* Paid vacation days
* Paid sick leave
* 6 paid holidays plus two personal holidays
* Extra perks and discounts (discounts for shopping and entertainment, tuition reimbursement, adoption reimbursement, Employee Assistance Program)
* Promotional opportunities
* An employee-friendly environment focused on patient satisfaction
Essential Duties:
* Handling inbound and outbound calls from patients and our client facilities by listening, empathizing, and solving issues;or escalating to the
next level using sound judgment
* Using a computer to navigate screens to notate and effectuate a positive patient experience
* Perform administrative duties by managing email, completing assignments, and other duties
* Actively participate in regular departmental meetings, facility town halls, and individual meetings to provide feedback on customer service operations and process improvement strategies
Job Requirements
* Be at least 18 years old with a high school diploma or GED
* Demonstrated ability to navigate a computer
* Demonstrated ability to be detail-oriented, analytical, and be a creative problem solver
* Must have a proven track record of being positive, solution-oriented attitude, and a great sense of humor
* Ability to type at least 30 words per minute
* Must have reliable, consistent transportation
* Ability to pass a background check and a drug screen
Wow Factors
* Previous medical office experience including working knowledge of revenue cycle, medical terminology, and insurance claim filing experience
* Billing or other revenue cycle certifications
Community Health Systems
Franklin, TN
Community Health Systems is a Fortune 500 company based in Franklin, Tennessee. It was the largest provider of general hospital healthcare services in the United States in terms of number of acute care facilities. As of December 31, 2016, it owns, leases or operates 158 hospitals in 22 states.
In August 2015, the company announced plans to spin off 38 hospitals and its management and consulting subsidiary, Quorum Health Resources, into a new publicly traded company called Quorum Health Corporation. The company completed the spinoff of Quorum Health Corporation on April 29, 2016. Quorum owns or leases hospitals across 16 states, primarily in cities or counties with populations of 50,000 or less. It is listed on the New York Stock Exchange under the ticker symbol: QHC.
On October 3, 2016, CHS was removed from the S&P Midcap 400 and added to the S&P Smallcap 600. Under CEO Wayne T. Smith, the Company's stock has lost over 76% of its value since the year 2000.
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IndustryHealthcare
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No. of Employees120,000
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Website
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Jobs Posted6680
