Job Description

Company Description

ITW (Illinois Tool Works Inc.) is a Fortune 200 company and is one of the worlds leading diversified manufacturers of specialized industrial equipment, automotive components, consumables, and related service businesses. ITW businesses serve local customers and markets around the globe, with operations in 55 countries and an employee base of more than 48,000 women and men who adhere to the highest ethical standards. These talented individuals, many of whom have specialized engineering or scientific expertise, contribute to our global leadership in innovation. We are proud of our broad portfolio of more than 17,000 granted and pending patents.

The Seats, Safety & Motion Division within the ITW Automotive Segment delivers highly differentiated, precision-engineered plastic solutions to our 80 global OEMs & Tiers across North America and Europe through customer back innovation, targeted at addressing the emerging pain points associated with passenger seating & comfort, and ensuring best-in-class quality & delivery through our commitment to 80/20 operational excellence.

Job Description

POSITION SUMMARY:

The Customer Service Supervisor will report to the Supply Chain Manager and own the customer facing on-time delivery and communication of finished goods to the end customers for 3 different product lines, across 2 plant locations (Tinley Park, IL and Frankfort, IL). This position will provide overall leadership to our non-exempt personnel responsible for customer service, materials, shipping and receiving. The Customer Service Supervisor is responsible for effective communication and partnership with supply chain, operations, engineering and sales functions ensuring customer requirements are communicated and met. The Customer Service Supervisor will lead and support continuous improvements in safety, quality, delivery, and operating costs by the deployment of strategies and actions delivering to financial and personnel plans.

PRIMARY RESPONSIBILITIES:

* Accurately input sales orders and provide support for confirmations, proof of deliveries, credit memos, product inquiries, etc.
* Support customer accounts through customer relationship building, product awareness and application support
* Coordinates shipments with shipping clerks
* Approves special price concessions, quotes, bid allowances, or adjustments, with support from Supply Chain Manager
* Maintain and update YOY customer price reduction with support of Account Manager / Sales Manager
* Track on time delivery measurable for IATF
* Participates in and lead small ITW Toolbox initiatives such as In-Lining, MRD, PLS, USa and/or 80/20 analysis
* Supervises performance of staff members including completion of performance appraisals, development, and training plans
* Compiles data on order volume, production schedules and forecasts, and applies statistical methods to estimate future materials requirements
* Acts as the central contact for all the vendors
* Orders all raw materials, components and services from the vendors, with support from production
* Support production for EOP of programs to avoid obsolete stock
* Coordinates and participates in annual physical inventory
* Support continuous improvement of the entire material process
* On call responsibility for the facility, as it pertains to customer shipments
* Support other duties, as assigned

ITW Leadership Expectations:

Strategically Positions the Business

* Understands customer specific requirements and defines both personnel and technical resources needed to provide on-time, high-quality service and delivery to customers accelerating revenue growth and increasing customer satisfaction.

Delivers Results

* Accountable for forecasting and delivering to monthly financial performance metrics related to revenue, labor, and costs meeting annual plan objectives.

Leads Effectively

* Leads and facilitates customer facing communication and pro-actively directs the resolution of issues through close collaboration with sales & engineering, manufacturing, quality, outside vendors, and other key stakeholders.

Talent Development

* Champions the ITW Leadership Development framework; sources, develops, and retains a diverse talent pipeline identifying key leaders for future roles.

Qualifications

* Post-secondary education preferred; AA, AS, AAS, BA or BS degree, preferably in engineering, operations or logistical management, or business.
* Supervisory or leadership experience preferred; at least 2 years experience in a fast-paced manufacturing environment, preferably automotive.
* Highly collaborative with demonstrated effectiveness working with external customers and internal stakeholders.
* Strong working knowledge of business operations and customer requirements.
* Proven metrics-oriented management style.
* Great coaching and mentoring abilities.
* Must be process-oriented with a strong bias for results.
* Must be a change agent with energy, passion and enthusiasm.
* Self-motivated with excellent organizational, analytical, problem solving, and leadership skills.
* Excellent communication skills, both verbal and written.
* Strong PC skills, including proficiency with Excel, Word, PowerPoint, and Outlook
* Must be able and willing to assist in daily shipping and receiving tasks within on the production floor / warehouse, as needed
* Minimal travel required; primarily domestic

Additional Information

All your information will be kept confidential according to EEO guidelines.