Job Description

As an IT Systems Analyst Senior or Lead on the Enterprise Monitoring Team, you’ll build partnerships to understand our customers: who they are, what they need, and how they engage with us to assist them with Enterprise Monitoring adoption. As an Agile team member, you'll assist our customers in problem solving, business value analysis and enabling self-service of our products to support our customer requirements. We are a direct customer facing team (IT and Business) that helps to provide our customers with guidance needed to mature their adoption of the Customer and Operational Data Intelligence capabilities within their domains. We act as customer liaisons in our Enterprise Monitoring organization and strive to aid our customers to advance their reactive and pro-active Progressive’s monitoring capabilities. If you’re interested in helping customers solve a problem and achieve a goal, we’re the team for you! 

Must-have Qualifications

Bachelor's Degree or higher in an Information Technology, or related discipline (e.g., Computer Science, Management Information Systems (MIS), Math, Information Systems) and a minimum of four years of related work experience designing, developing, programming and/or supporting IT Systems and applications.
Instead of a Bachelor's degree, a minimum of six years of related work experience as mentioned in above bullet point may be accepted.

Preferred Skills

Ability to act as a liaison and partner with IT stakeholders and internal teams
Representing the customers’ technical and business interests, generating insights and influencing product development roadmaps
Possess excellent verbal and written skills and consistently demonstrate the aptitude and passion to learn new skills
Desire for working in an Agile SCRUM environment

Compensation 

Senior level: $71,400-$95,200/year
Lead level: $86,400-$115,200/year
Gainshare bonus up to 30% of your eligible earnings based on company performance

Benefits

401(k) with dollar-for-dollar company match up to 6%
Medical, dental & vision, including free preventative care
Wellness & mental health programs
Health care flexible spending accounts, health savings accounts, & life insurance
Paid time off
Paid & unpaid sick leave where applicable, as well as short & long-term disability
Parental & family leave; military leave & pay
Diverse, inclusive & welcoming culture with Employee Resource Groups
Career development & tuition assistance
Onsite gym & healthcare at large locations 

Equal Opportunity Employer
Sponsorship for work authorization for foreign national candidates is not available for this position.