Client Success Specialist / Account Manager, Bronx and Queens
Posted on: 2 Apr 2021
New York, New York
Job Description
About the Role
The Client Success Specialist / Account Manager role is a great opportunity to demonstrate your relationship management and sales skills. This role focuses on post-sales of Small-to-Medium Sized Business, to work efficiently and optimally with SMB merchants (not only restaurants) by deepening the relationship to increase retention as well as grow revenue and expand service. Account Managers are critical to retaining our highest value accounts, ensuring new partners are successful on our platform, and consult partners that have the potential to grow.
What You'll Do
Build processes and standardize best-practices within merchant success and your territory
Partner with our Operations and Sellers on managing the relationship, issue, and questions of merchants
Track merchant KPI and OKR to understand their success, issues, or opportunities
KPI & OKR centric methodology: generate team consciousness about the need of results measured by important metrics
Excel in hands-on vendor management and training of new merchant features or products
Act as an ambassador of Uber Eats' mission, brand, and product
Proactively maintain communication channels with prospects via email, phone, and face-to-face meetings
Basic Qualifications
For Client Success Specialist - At least 1 year of experience in sales, operations, account management, or similar functions
For Account Manager - At least 3 year of experience in sales, operations, account management, or similar functions
Preferred Qualifications
Outstanding work ethic and attention to detail
Willingness to roll up your sleeves, and get in the weeds with our highest value partners
Excellent communication
Strong critical thinking ability
Ability to clearly frame a value proposition and ask the right questions to be able to overcome objections to gain commitment from your clients
Proficiency in Salesforce and Excel
Uber Technologies, Inc.
San Francisco, CA
Uber Technologies, Inc. develops and supports proprietary technology applications that enable independent providers of ridesharing, and meal preparation and delivery services to transact with end-users worldwide. The company operates in two segments, Core Platform and Other Bets. Its driver partners provide ridesharing services through a range of vehicles, such as cars, auto rickshaws, motorbikes, minibuses, or taxis, as well as based on the number of riders under the UberBLACK, UberX, UberPOOL, Express POOL, and Uber Bus names; and restaurant and delivery partners provide meal preparation and delivery services under the Uber Eats name.
The company also offers Uber Central, a tool that enables companies to request, manage, and pay for rides for their employees, customers, or partners; and Uber Health, which allows healthcare professionals to arrange rides for patients going to and from the care destinations. In addition, it provides freight transportation services to shippers in the freight industry under the Uber Freight name; leases vehicles to third-parties that use the vehicles to provide ridesharing or eats services through the platforms; and provides access to rides through personal mobility products, including dockless e-bikes and e-scooters under the JUMP name. The company was formerly known as Ubercab, Inc. and changed its name to Uber Technologies, Inc. in February 2011. Uber Technologies, Inc. was founded in 2009 and is headquartered in San Francisco, California.
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IndustryTransport/Delivery Services
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No. of Employees22,263+
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Website
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Jobs Posted203
