Job Description

Overview

Envision Physician Services is a multispecialty physician group and practice management company. Established in 1953, our organization provides anesthesia, emergency medicine, hospital medicine, radiology, primary/urgent care, surgical services, and women’s and children’s health services to hospitals and health systems nationwide. Sheridan Healthcare, EmCare, Reimbursement Technologies and Emergency Medical Associates have recently joined forces to form Envision Physician Services. As one organization, we now provide a greater scope of service than any other national physician group. Our collective experience from hundreds of local, customized engagements, culture of continuous lean process improvement, and team of experts in the business of healthcare enable us to better solve complex problems and consistently give healthcare organizations confidence in our execution. Our combined organization serves more than 780 healthcare facilities in 48 states and the District of Columbia.

We currently have an exciting opportunity for a Medical Office Receptionist in our BURLESON Questcare practice. 

THE MEDICAL OFFICE RECEPTIONIST IS RESPONSIBLE FOR GENERAL ADMINISTRATIVE TASKS SUCH AS SCHEDULING, RECEPTION, FRONT END REVENUE CYCLE, AND OTHER PHYSICIAN OFFICE TASKS AS ASSIGNED.

Responsibilities

Greets patients; performs check in tasks including arriving patients in the electronic medical record, instructing patients on completion of paperwork, verifying patients' insurance if applicable, obtaining copies of patient identification and outside records.
Collects copayments, coinsurance, and self-pay payments; documents payments in practice management system, prepares day-end batches according to policies and procedures, and reconciles payments taken with reports.
Completes end-of-day tasks, including running applicable reports, identifying no-show patients and communicating with appropriate personnel, completing daily batching tasks, and other office close procedures.
Answers, routes, transfers, and retrieves phone calls and messages as required.
Ensures referrals and outside records have been obtained prior to service
Communicates with Medical Assistants to ensure efficient patient flow through the office and proper documentation of visits.
Answers multiple phone lines, ensuring quality and customer service for all callers.
Schedules appointments according to scheduling guidelines.
Adheres to urgent and add-on patient visit guidelines and communicates such visits to clinical staff per office protocols. Confirms appointments prior to patient visit if applicable.
Prepares daily charts and maintains medical files and electronic medical records.
Scans outside reports, results, and labs into the appropriate sections of the electronic medical record.
Maintains and orders office supplies. Assures all items ordered are received and follows up on incomplete orders.
Assists manager in gathering data for various reports.
Assists physician(s) with daily needs.
Coordinates patient documentation for billing with business office.
Interfaces with referring offices in obtaining referrals when needed.
Opens, sorts, and records receipt date of mail; forwards bills and invoices promptly to manager; forwards correspondence from hospital medical staff office or insurance companies promptly to manager, and performs other general office duties as needed.
Performs other duties as assigned.
Responsible for adhering to Information Security Policies and ensuring Envision is as secure as possible.

Qualifications

One plus year of experience in a busy physician practice or hospital setting
Excellent customer service skills
Experience with Word & Excel
Ability to multi-task and work in fast paced environments
Bilingual (English/Spanish) would be a plus
Good organizational skills
Communicate and work well in a team environment
Meet established production and quality goals/metrics
Follow up in a timely manner on open items
Able to effectively prioritize work on a daily basis

Education/Experience:

High School Diploma or General Education Degree (GED).
1 or more years of related experience

Computer Skills:

Working within an electronic health record and practice management system.
Microsoft Office Suite
EMR: eClinicalworks