Job Description

DESCRIPTION

The Amazon Delivery Services Employee Relations (ER) team supports both Amazon and contractor teams that execute Amazons last mile delivery services. The central objective of our team is to ensure treatment of employees that is fair, respectful, and consistent with our framework of our core business values and objectives. To support that objective, the overall responsibilities of an ER Manager fall into proactive and reactive categories. We are seeking an ER Manager with a demonstrated ability to collaborate with and influence field operations managers, human resources, and contractors; to analyze multiple levels of employee and partner feedback to identify risks and gaps; to create, audit, and sustain positive workplace relations programs; and to design and conduct positive workplace relations training that drives best practices. The Manager also will work reactively on crisis-oriented situations that typically can only be successfully addressed under severe time constraints. An ER Manager will work reactively on employee relations issues that may arise at a single station, within a specific geographic region, or network-wide. Balancing time between projects and crisis-response is a critical component for success. This particular position will focus initially and primarily on proactive initiatives designed to promote the employee experience.

The Manager will possess employee and labor relations expertise, excellent judgment, and highly-developed analytical, interpersonal, and communication skills. The Manager will be comfortable both presenting to senior leaders and communicating with frontline employees. The successful Manager will be a strong project manager, capable of independently owning large-scale, network-wide projects. The Manager will quickly become an important source of truth regarding whether the organization is meeting its core values and principles.

This is a full-time position that reports into the WW Consumer organization for Amazon.com. The resident location of the individual is virtual, in the geographic area of primary support and preferably in a location near a major airport convenient for air travel. Any successful candidate must be capable of significant domestic travel, sometimes with short notice, up to 50% of the time. This role can be located/sit in any state in the United States

Core Responsibilities
Project Management: Independently own large-scale, network-wide projects delivered on time that improve frontline partner experience
Analyze and Interpret Data: Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrated ability to define and measure success of programs
Communicate Effectively: Rapidly produce high-quality written communications that concisely analyze problems and recommends solutions; design and deliver highly-engaging training sessions
Collaborate: Build constructive relationships with critical stakeholders to share information and influence change
Detect and Mitigate Risks: Apply employee and labor relations expertise to successfully identify trends, gaps, and challenges; execute solution-focused strategies and programs to mitigate risks
Crisis Management: Work reactively on crisis-oriented partner issues under extreme time limitations while exercising excellent judgment
Problem Solve: Work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions
Work at Scale: Launch and manage sustainable mechanisms for entire networks

BASIC QUALIFICATIONS

Bachelors degree required
7+ years of relevant experience in employee relations, labor relations, or labor/employment law with emphasis on labor and employee relations Experience supporting large hourly workforces highly desired
Successful record of creating, improving and executing programs at scale Experience analyzing and using metrics to identify vulnerabilities and drive improvements in the employee experience
Skilled in MS Excel, Word, SharePoint & PowerPoint

PREFERRED QUALIFICATIONS

Advanced degree, JD, or other specialized training in labor/employee relations
Experience building and launching programs that measurably impact positive engagement
Works well in a fast-paced environment, flexible, able to change direction quickly and manage projects through ambiguity and constant change
Excellent organizational skills and attention to detail, able to juggle and prioritize multiple tasks simultaneously while delivering on commitments
Outstanding communication skills in written and verbal form; extensive public speaking, training, and/or leadership communication skills
Solid sense of accountability, high-quality judgment and sound decision-making
Ability to handle confidential information and escalate issues when appropriate
Ability to quickly connect with people across a wide variety of cultural and socio-economic backgrounds
Fluency in multiple languages
Previous experience managing operations Amazon is committed to a diverse and inclusive workplace.
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.