Job Description

DESCRIPTION

Account Managers (AM) provide end-to-end support for implementation, optimizations, and maintenance of existing Partner programs. AMs engage with internal Program Design, Business Development, Operations, Tech and Financial teams to scope and execute programs and to ensure long term financial viability. Additionally, AMs coordinate Partner teams and are the initial point of contact for error and defect resolution. AMs must be familiar with the full suite of offerings provided by PillPack, have the ability to coordinate across a wide range of internal and external teams, and to communicate and present Program updates and statuses to multiple levels of stakeholders (both internal and external). By working with existing Partners, AMs surface new opportunities to the Business Development team and optimize accounts to continuously improve program ROI. The ideal candidate will have experience in: developing relationships across functional areas (Sales, Tech, Finance, etc), B2B project management, a proven track record of meeting and exceeding time bound goals, and have experience working with external partners.
Roles and Responsibilities
The Account Manager (AM) is the focal point for multiple, concurrent work-streams that vary in size and scope. The AM is accountable for the following aspects of each Program:


Implementation of net-new Partner programs

Existing program optimization and opportunity lead generation

Health and ROI of existing programs

Oversee project scheduling and timely delivery

Provide timely, clear and concise and complete communications to Partner and PillPack Leadership

Assess program risks, anticipate challenges, and request support in escalation management when necessary

Relay market needs and requirements back to internal PillPack teams


Boston, Phoenix, SLC, Manchester, and Austin are the preferred locations.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us/

BASIC QUALIFICATIONS

5+ years program or services delivery experience
B2B industry preferred
BA/BS degree
Desire to work in fast-paced, challenging environment
Excellent written and verbal communication skills and the ability to effectively advise senior leadership
Ability to prioritize and demonstrate relentless discipline in achieving goals
Proven ability to lead customer engagements
Strong ownership, bias for action and willingness to roll-up your sleeves
Ability to travel to Partner sites when required by project scope

PREFERRED QUALIFICATIONS

Experience within the pharmaceutical industry
Competent Confluence user
PMP certification