Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Summary





Bread was founded in 2014 by financial technology veterans, and has experienced explosive growth to date. Recently acquired by Alliance Data Systems, Bread provides candidates the highly unique experience of being part of a rapidly growing fintech with the DNA and culture of a startup, while also having the considerable resources of a highly scaled, leading financial institution. This powerful combination will enable Bread to accelerate its growth to become an even greater force in the marketplace as well as provide candidates a completely unique experience

The Customer Service Specialist will provide best-in-class support to our customers. We are looking for a self-starter who is interested in joining a rapidly growing contact center. Be prepared to wear many hats and get your hands dirty. A typical day would consist of responding to customer support emails, and educating customers on our product via inbound calls.

Job Description

Your role at Bread:

* Field inbound customer calls and emails, resolving customer requests with expediency
* Navigate customers through using the product, identifying and troubleshooting technical issues that surface
* Develop a thorough understanding of the product, and identify gaps to improve workflow and interdepartmental communication
* Adhere to evolving processes within a growing startup to maintain efficiency and achieve operational excellence
* Identify and track customer issues and complaints to ensure transparency and improve the customer experience



What we are looking for:

Must have:

* Must be fluent in English and Spanish or Canadian French and English
* 1-3 years of experience in call center customer service or a customer facing role
* Strong verbal & written communication skills
* Passion for customer service and technology - a real people person
* Empathetic, smart and ambitious
* Technical, detail-oriented mindset with strong quantitative skills
* Can do attitude no task is too small
* Strong organizational skills
* Expertise to problem solve in a high-pressure environment
* Ability to take on multiple tasks simultaneously while meeting and managing deadlines
* Promote an environment that supports diversity and reflects the Bread brand



Nice to have:

* Knowledge of the e-commerce and payments landscape
* CRM (Zendesk) experience
* Financial Services experience



Education:

Certifications:



Work Experience



Skills



About Alliance Data Card Services

Alliance Data Card Services provides market-leading private label, co-brand, general purpose and commercial credit card programs, digital payments and Comenity-branded financial services. Using the industrys most comprehensive and predictive data set, advanced analytics, and broad-reaching capabilities, Alliance Data Card Services has been helping partners increase sales and provide greater value to their customers for more than 30 years. Follow Alliance Data Card Services on Twitter, Facebook, LinkedIn and Instagram.



About Bread

A division of Alliance Data, Bread is a leading digital payments company that works with merchants and partners to personalize payment options for their customers. Through its full-funnel recommendation engine, Bread empowers merchants to sell more, improve conversion and lift average-order-value. Follow Bread on Twitter, Facebook and LinkedIn.



Alliance Data Card Services and Bread are a proud part of the Alliance Data enterprise, a FORTUNE 500 and S&P MidCap 400 company headquartered in Columbus, Ohio with more than 8,000 associates worldwide.



* Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).

* All job offers are contingent upon successful completion of credit and background checks.

* Alliance Data is an Equal Opportunity Employer.

* Alliance Data will provide accommodations to applicants needing accommodations to complete the application process.

* Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for Alliance Data.

* Alliance Data participates in E-Verify.

* Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with the requirements of all applicable laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.

* Alliance Data complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state/local laws. Applicants with disabilities may contact Alliance Data to request an arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Recruiting Team at TaOps@alliancedata.com.




Job Family:

Care Center Operations

Job Type:


Regular