Job Description

Job Description

ACME is looking for a Front End Operations Specialist

To teach and train store teams to effectively implement and maintain operational excellence; maximizing service, sales, and profits. To coordinate implementation and follow through of company policies, procedures and applications on the Front End.

Job Responsibilities and Accountabilities

* Visits stores and evaluates on overall Front End presentation, cleanliness and compliance to company policy and procedures.
* Provides customer service and Front End operational training to store associates.
* Advises Store Directors and Department Managers in all aspects of Front End operations and customer service.
* Identifies associates with promotion potential.
* Assists with the interviewing and selection process of Front End Managers and Office Coordinators/Bookkeepers in assigned district(s).
* Participates in departmental and divisional sales meetings.
* Ensures that basic and proper expense management techniques are employed, including bag expense and labor management.
* Oversees and ensures all bookkeeping functions and cash handling processes are followed and performs audits as needed.
* Assists in opening new and remodeled stores.
* Supports Store Directors and Front End associates in the execution of commission income programs such as lottery, Western Union, gift cards, etc.
* Ensures customer feedback is provided promptly and professionally.

o Monitors and manages feedback from the CSC/Customer Support Center.

o Analyzes customer survey data to recognize, coach, and counsel store associates.

o Partners with District Managers, Store Directors, and Department Managers in the resolution of customer compliments/complaints/inquiries.

* Supports store departments and cross-functional operations in areas such as implementation of merchandising programs; presentation and cleanliness; sales, labor, and service reporting; training and monitoring loss stores; minimization of shrink; safety and sanitation procedures.
* Demonstrates actions and results that achieve company's vision, values, and strategic imperatives.
* Performs all other job duties as required.

Scope

* Serves up 20-25 stores normally, unless otherwise changes to divisional structure.

Number of Associates Supervised: Directly ___0__ Indirectly _______

Job Requirements

Relevant Experience, Education, Certification, Knowledge, Skills and Abilities

* Bachelor's degree in business or related field and/or at least 5 years' experience in retail store operations preferred.
* Department Manager or Assistant Store Director experience required. Front End operations experience helpful.
* Possess good written and verbal communication skills and deal effectively with a wide variety of people both in person and over the phone.
* Possess good analytical and problem-solving abilities.
* Possess math skills to complete straightforward analysis.
* Possess strong leadership skills with the ability to lead and motivate others without directly supervising

Physical Environment

* Position may require some travel (up to 95%), including occasional weekend travel.
* Most work is performed in a temperature-controlled environment.
* Incumbent may sit for long periods of time at desk or computer terminal.
* Incumbent may use keyboards, telephone and other office equipment in the course of normal workday.
* Stooping, bending, twisting, and reaching may be required in completion of job duties.

The above statements are intended to describe the general nature of the work performed by the employees assigned to this job. All employees must comply with Company policy and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each department and/or location.

Equal Opportunity Employer