Job Description

Job Description

Description
YOU ARE REQUIRED TO SUBMIT A RESUME WITH YOUR APPLICATION!

Attendant-Nutritional Services - AdventHealth - Multiple Locations

Top Reasons to work at AdventHealth - Multiple Locations

* AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country.
* AdventHealth Kissimmee has recently expanded to include a new medical office building, patient tower, and new main interest; also conveniently located near Walt Disney World.
* AdventHealth Celebration was designed as a Mediterranean resort-style facility to serve as a cornerstone of health in Disney's planned community of Celebration, Florida.
* AdventHealth Altamonte is the largest satellite campus within the AdventHealth system, AdventHealth Altamonte has been providing state-of-the-art healthcare to the community since 1973. Consistently named Best Hospital for overall quality, reputation, doctors and nurses by local residents.
* AdventHealth Apopka is a seven-story, 120-bed hospital offering an extensive range of services including expanded surgical services, advanced surgical suites and a catheterization lab. AdventHealth Apopka hospital also features 30,000-square-foot ED with pediatric friendly beds, imaging services, a full-service cafeteria, chapel, gift shop and on-site fire station.
* AdventHealth Winter Park chartered in 1951, over the years the hospital has continually expanded to meet the needs of the community, adding an upscale Obstetrics and Level II Neonatal Intensive Care Unit at The Dr. Phillips Baby Place, cancer care at the AdventHealth Cancer Institute, Winter Park, and state-of-the-art surgery, recovery and rehabilitation at the AdventHealth Orthopedic Institute.
* AdventHealth East Orlando, a 265-bed community hospital, has been serving East Orlando residents since 1941 as an innovative local leader that fills a vital need in a fast-growing area.
* AdventHealth Winter Garden, is a three-story facility chartered in 2016. Located across from Winter Gardens Village at Fowler Groves.

Work Hours/Shift: Full Time/Part Time, Various Days/ Times

You Will Be Responsible For:

Demonstrates, through behavior, AdventHealths core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.

* Utilizes the computerized diet office application to guide and input patient menu selections to comply with the prescribed diet order. Utilizes knowledge of therapeutic diets. Suggests complementary menu items, condiments, and add-ons to comply with the diet order and improve patient satisfaction. Verifies and reads back menu selections. Maintains a record of patient preferences and pertinent information in the notes section of the patients account.
* Follows approved scripting during menu ordering and delivery. Utilizes bedside menu entry to record patient menu selections. Demonstrates competency in using an iPad for bedside menu entry process. Is flexible and adjusts to changes in the work environment, job duties, and policies & procedures. Maintains a positive attitude and willingly learns new skills and techniques. Demonstrates knowledge and competency with CBORD system (electronic diet office system), age specific considerations, patient diets, and allergies.
* Assembles trays per therapeutic diet guidelines and the established presentation standards. Ensures all patient food deliveries and retrievals are consistent with established timeframes, per department standard; checks trays for accuracy before delivery to patient. May assist with food prep and assembly as needed.
* Builds and maintains positive relationships between Nursing and the Nutritional Services Department. Maintains a positive, friendly, and courteous demeanor. Refers to standard operating procedure to escalate appropriate concerns to a supervisor, manager, or Registered Dietitian. Communicates effectively. Speaks clearly and professionally. Uses correct grammar.

Qualifications
What You Will Need:

Required:

* Ability to read, write, speak, and comprehend English
* Ability to communicate with customers, in person and over the phone, professionally and efficiently
* Ability to handle customer interactions in a prompt, courteous, and helpful manner
* Ability to work in a fast-paced environment
* Ability to use common software applications and hardware (e.g., iPad, ToughBook)
* Two years of customer service experience

Preferred:

* Knowledge of therapeutic diets
* Ability to effectively multi-task
* Bilingual English/Spanish
* Associate degree in management, liberal arts, food and nutrition or business

Job Summary:

The Attendant Nutritional Services, under close supervision, serves patients of diverse ages, cultures, and backgrounds by taking menu orders in person and over the phone, utilizing a computerized diet office application and basic knowledge of therapeutic diets. Assembles tray and tray items and delivers food to patients. Builds and maintains strong relationships with Nursing and provides excellent customer service to patients and their families. Complies with AdventHealth, Nutritional Services (NS), and regulatory standards. Participates in department process improvement efforts. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.