Job Description

Role Value Proposition:

The Account Manager serves as the primary service contact for Multinational customers by developing relationships and ensuring client satisfaction. In addition to researching and resolving plan and participant level issues the Account Manager coordinates external communications with clients and provides status, reports and updates to both internal and external parties

Key Responsibilities:

* Participation in client facing activities to resolve customer issues and concerns swiftly and with an effortless experience on the customers part.
* Working closely with sales partners and other internal global partners to contribute to new business sales, long term persistency and profitability of the MAXIS Global Benefit Network business.
* Retaining accountability for all day-to-day Account Management, service satisfaction, and loyalty for corporate clients; assisting team in managing at-risk customers and customer persistency; promoting proactive customer interactions and responding to problems and opportunities with a sense of urgency and tenacity to resolve customer related issues.
* Partners with various functions (technical), for timeliness, quality and profitability; provides consultative services to operating areas for the purpose of improving operational efficiencies resulting in cost savings and positive impact to customers.
* Performs other related duties as assigned or required.

Essential Business Experience and Technical Skills:

Required:

* 3+ years of relevant business experience in the healthcare or financial services industry or in insurance operations
* Knowledge of global employee benefits product and service offerings.
* Exceptional project management, strong negotiation and influencing skills, oral, writing and presentation skills.
* Flexibility to multi-task and work in evolving environment.
* Must have clear understanding of business operations, KPI development, financial analysis and business research, development and planning.
* Strong project management skills and ability to work autonomously or with others to effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible.
* Competencies: Communicates effectively, customer focus, advanced relationship building and interpersonal skills.

Preferred:

* BS/BA degree is strongly preferred; advanced degree is a plus.
* Global experience working for a multi-national employer is ideal.
* Bilingual; Spanish, Portuguese, or French speaking is highly desired.
* Ability to find better ways to grow a business (products and channels).
* Strong MS Office (i.e., Excel, PowerPoint, Word) skills.
* Appropriate licensing such as Life, Accident, and Health. All required licenses must be obtained and in good standing within three months following the date of hire.

Travel
Up to 25%

Business Category

Group Benefits

Number of Openings

1

At MetLife, were leading the global transformation of an industry weve long defined. United in purpose, diverse in perspective, were dedicated to making a difference in the lives of our customers.

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the worlds leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $651 billion of total assets under management as of September 30, 2020. We are ranked 48 on the Fortune 500 list for 2020. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

Requisition : 116554