Job Description

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Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether its helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Department Overview

The SOC Manager provides leadership and mentorship to a team of security analysts delivering best in class security monitoring for our customers as part of Motorola Solutions Cyber Security operations.
The SOC Manager is responsible for day to day operations of the SOC including establishing and measuring team performance, customer satisfaction and serves as a technical escalation point. The SOC manager develops, maintains, and implements relevant policies and procedures to protect the security and privacy of information from intentional or unintentional damage. They assist in trouble-shooting security concerns and provide regular status updates of system security.

Job Description

* Manage Operations to ensure successful delivery of Motorolas cyber security expertise to the customer.

* Be a technical and thought leader driving automation, analytics, and operational efficiencies.

* Promote innovation and forward thinking throughout the organization.

* Lead monthly service reviews and other forums to ensure that operational services and issues are managed successfully

* Own operational issues including incident reports and follow up action items from system incidents, both internally and externally

* Establish relationships with stakeholders and maintain positive relationships

* Able to be hands on with security investigations and incident response.

* Be leader in the growth of the SOC and drive integration of new products.

* Adhere to Motorola policies and practices

* Manage subcontractor deliverables and adherence to agreed scope and services

* Ensure all operational documentation and procedures remain up to date and relevant.

* Comply with our ISO 9001 requirements to achieve certification

* Demonstrated understanding of Information Security, operating systems, application level, and networking core concepts

* Demonstrated technical knowledge of modern network security, network hardware, protocols, and standards

* Ability to diagnose and troubleshoot technical issues

* Previous management and leadership experience

* 10+ years of technical experience with 3+ years directly managing a Security Operations Center in a leadership capacity

* In-depth familiarity with security policies based on industry standards and best practices

* Knowledge of SIEM technologies, like Splunk or ArcSight

* Ability to lead and communicate effectively within a team environment

* Professional certifications such as SANS GIAC/GCIH

* ITIL Foundation Certification or Experienced with ITIL .
* Incident management process development and/or incident management experience.

* SOC automation development and cloud operations (e. g. AWS) experience.

* Advanced knowledge of Microsoft and/or Linux based operating systems and internal functions.

* Must be a US Citizen due to certain contracts.

Basic Requirements

* Bachelor's Degree

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.