Job Description

Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you!

Compensation Grade: F3

This position is for a Salesforce Configurator for the NF Service Automation Project.

A CRM Specialist/Business Configurator is a member of the Agile team who provides technical insight and implements solutions within the Salesforce platform. They understand the customers needs and collaborate with the Business Architects and IT teams to build all non-code changes in releases. Business Configurators are responsible for enhancing the associates Salesforce experience, testing, and creating reports/dashboards.

Primary Responsibilities

Builds non-code (configuration) changes to the Salesforce platform in scheduled releases.

Partners with technology partners to push and approve configuration changes, formatted in XML code, through deployments/releases.

Completes UAT/Post Release Validation on configuration release items.

Partners with the Business Architect and Product Analyst to fulfill business requirements and validate solutions.

Partners with the Product Owner to schedule and execute configuration releases.

Partners with CRM Support to troubleshoot configuration defects and identify fixes for an upcoming release.

Provides demos, presents application and current functionality, and ensures business requestors understand requested changes.

Consults with the business to build/enhance reports and dashboards.

Stays on top of trends and new/enhanced product capabilities to positively impact customer experience.

Review business process and existing Salesforce functionality to identify process improvement opportunities and ways to make other business teams more efficient.

Discusses deployment process improvement opportunities with technology partners.

Understands upcoming changes from Salesforce Upgrades/Salesforce Seasonal Releases.

Completes and maintains Salesforce Administration Certificate.

Job Description Summary

JOB SUMMARY: A staff resource assigned to perform a specific activity in support of an approved corporate program or project for a limited period of time. The hiring manager will create job expectations for each project position.

Job Description

RELATIONSHIP: Reporting relationships will be determined based on the needs of the assigned project.

AN EXPLANATION OF PROJECT STAFFING:

STAFFING: A project basis staffing is a job temporarily assigned in order to perform a specific activity in support of an approved corporate project. The assignment is typically two years or less. The limited life of this assignment distinguishes a project position from most other positions. Project staffing allows management a greater level of flexibility in selecting an incumbent with the needed level of expertise. Because of the truly temporary status of the project job, the need for specific skills, and a fair administration of compensation for project personnel, the project jobs are to be staffed on a lateral basis (i.e. the incumbent remains on the same pay band he/she held before project participation).

LENGTH OF ASSIGNMENT: The assignment is typically two years or less. However there are two types of project staffing assignments. A short-term assignment would normally be four months or less and would not involve a permanent transfer. Salary would be administered as normal, and the previous position would typically be held open. A long term project assignment would be longer than four months, could involve relocation, and the employee's previous position would be re-staffed or eliminated. Qualified associates will typically be provided 60 calendar days to search for a new position. For clarification, contact your local HR representative.

SALARY ADMINISTRATION: Individuals hired would typically receive a pro-rated merit increase. During the project, merit salary adjustments pursuant to the salary administration guidelines will be based on the employee's pay band at the time of placement on the project job. Performance evaluations will be conducted as they would on any job as appropriate.

END OF PROJECT: Prior to the end of the project, Human Resources will be notified by the Project Executive regarding the project completion date. Human Resources will assist the project job holder for a period of sixty calendar days, if qualified, in his/her search for a position . The success of the associate in securing a position is contingent upon prior related work experience, satisfactory performance on the project and the availability of open positions matching the associates? skills and experience. The associate is expected to compete for positions with other Nationwide associates and/or external applicants. There is no guarantee that the associate leaving the project will secure another position.

JOB REQUIREMENTS:

Vary based on project needs. Please refer to the On-Line Requisition System for a summary skills listing; the Project Executive can provide a detailed listing.

Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.

JOB CONDITIONS:

Overtime Eligibility: Not Eligible (Exempt).
Working Conditions: Normal office environment.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Credit Check: AS APPLICABLE TO THE SPECIFIC PROJECT - Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process.

Job Evaluation Activity: Edited 6/25/2004 - BVS