Job Description

A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. Its a career journey you can be proud of, and youll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortunes Worlds Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation. It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses Be Good At Life. To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.

Manager Life Insurance Solutions

New York Life Insurances Service Organization strives to provide best in class service by making every experience a positive one. It is the hallmark of what we do and how we keep good going. We are looking for customer focused accountable, efficient and engaged professionals who are dedicated to and guided by a commitment to service excellence.

Our Service Organization is seeking a dynamic and forward-thinking leader to help front line team members build strong relationships with our life insurance policy holders. If you enjoy leading by example, motivating and developing others, and coaching customer service professionals on providing outstanding service, this opportunity is for you!

Key Responsibilities:

* Take responsibility and ownership of the teams individual and collective performance, continuously driving towards improvement
* Lead, coach, and empower a team of Customer Service Representatives to provide low effort, high quality service
* Engage and empower employees to question the status quo, seek mutually beneficial solutions, and raise ideas on how we can improve service
* Step in as needed to help resolve escalated customer situations with full ownership
* Understand NYL policies and procedures in order to apply them consistently and teach others
* Collaborate with other leaders on ways to provide better service, save money, and increase team morale
* As business needs require, remain flexible and dependable with regards to schedule and teamwork
* Hold team members accountable to our goals and expectations, including disciplinary action

Desired Skills & Experience:

* Bachelor's Degree preferred or equivalent work experience
* Experience leading and motivating others to achieve individual or team goals
* Experience successfully resolving complex and/or escalated customer situations and showing others how to be successful
* Excellent written and verbal communication skills; ability to communicate effectively with all levels in the company
* Strong organizational skills with the ability to multitask
* Knowledge of Life Insurance (Term, Whole Life, Universal Life) products preferred.
* Strong technical and analytical skills required (Proficient PC skills including Word and Excel, with the ability to navigate multiple applications

Training & Development:

The Call Center Manager will undergo a comprehensive on the job training environment to learn about the insurance industry, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful.

Salary:

Competitive base salary, plus bonus eligibility

Benefits:

Paid Vacation, Health Care, 401K match, Pension Plan, Tuition Assistance, Flexible Spending Accounts

Career Opportunities:

New York Life offers a variety of corporate opportunities within the Service Organization, including management, quality control, training, underwriting and claims.

LI-JM1

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

EOE M/F/D/V

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Job Requisition ID: 83382