Job Description

Job Description

For over 100 years, Nordstrom has created a reputation of Legendary Customer Service. As a Customer CARE Specialist, you will be an Ambassador for Nordstrom, handling real-time phone calls, e-mails, and live chats from customers in a virtual environment.

A successful candidate is compassionate, empathetic, enthusiastic, solutions-oriented, and committed to upholding the tradition of Nordstroms Legendary Customer Service. Our Customer Care Specialists embrace technology and feel confident and comfortable working autonomously in a virtual environment.

Candidates must reside within the state of Oklahoma other restrictions may apply

Hours of Operation: Nordstrom Customer CARE operates 24 hours a day, 7 days a week

* Multiple shifts (days/times) are available
* 5 days a week, 8-hour shifts (one weekend day, per week required)
* Morning, Daytime, & Afternoon shift availability
* Schedules will be available at time of offer

Start Dates: Multiple start dates beginning as early as mid-April 2021

Paid! Training:

* Monday Friday 9:00AM CST 6:00PM CST for first 3 weeks in the role
* Attendance at training is required

Work from Home Subsidy! $50/month

Opportunity! Seasonal employees may have the opportunity to transition to long-term positions or qualify for additional seasonal opportunities based on performance and business need

A day in the life

* Consistently deliver Nordstroms legendary customer service by supporting our customers via phone, chat and/or email
* Work in a fast-paced environment, answering inquiries, troubleshooting and resolving concerns, and connecting our customers with the products and services that create loyal Nordstrom customers
* Interact with customers while simultaneously pulling up and reviewing their information, navigating multiple systems for resolution, and creating case notes with each call
* Achieve and maintain performance measures with an emphasis on customer satisfaction, quality, reliability, and attention to detail
* Engage and collaborate with team members virtually inclusive of team and recognition meetings

You own this if you have

* Passion for providing excellent customer service
* A talent for critical thinking and problem solving
* The ability to multi-task at a high level and manage time effectively
* Great verbal and written communication along with active listening skills
* A high level of self-motivation, the ability to work autonomously with minimal supervision in a virtual environment
* Strong professional and personal accountability both are critical to your success in a virtual environment
* Demonstrated computer experience and technical troubleshooting acumen, as well as the ability to navigate through multiple systems at once with dual monitors
* The ability to work an 8-hour shift and set schedule, with required overtime as business needs require
* A quiet, distraction free, secure home workspace
* 6+ months experience within a customer service facing environment required
* The ability to obtain the following technical requirements prior to start date - which is a week prior to training
* Two (2) 19-inch or greater monitors with built in DVI and/or Display Port connections
* USB mouse and USB ergonomic keyboard
* Headset/Mic combination - USB connected - must be one of the following:
* Plantronics Audio 478 Stereo USB Headset
* Koss CS95
* Logitech H390
* Logitech H540
* Webcam must be the following: Logitech c920 HD pro
* Wired, high speed Internet (No Satellite Internet) High: Minimum download speed 15 MB and Minimum upload speed 2 MB/s
* Modem or Router w/ Ethernet Port Thin client must connect directly and will not support wireless internet connection (Wi-Fi)

Weve got you covered

Our employees are our most important asset and thats reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

* Medical/Vision, Dental, Retirement and Paid Time Away
* Life Insurance and Disability
* Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. Its not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Nordstrom Careers Privacy Policy: https://careers.nordstrom.com//contact-us/privacy

2020 Nordstrom, Inc.

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.