Publix

Intern – Customer Care & Social Media

Posted on: 27 Mar 2021

Lakeland, FL

Job Description

Description

Are you a college student looking for an internship this summer? Are you looking to gain valuable hands-on experience? Do you want to work on challenging projects? If yes, then an internship at Publix may be the perfect fit for you.

Our Summer Internships will occur from May 24th through July 30th at our company facilities in Lakeland, Florida. Interns are offered competitive pay and are generally expected to work onsite 40 hours per week, although this varies by department.

As an intern, you will attend meetings with Publix executives, participate in a local community service event, receive performance evaluations twice during the summer to evaluate your progress, and give an end-of-summer presentation to Publix leaders. Interns leave Publix at the end of the summer knowing they have made a valuable contribution to the organization with an experience that helps them grow professionally and personally.

Providing a safe work environment for our interns is a top priority for Publix. The coronavirus has caused us to modify our annual internship program and as a result, we will not be able to offer housing this summer. Therefore, interns participating in the 2021 program will have to provide their own housing within a commutable distance to our Lakeland corporate office. We expect this situation will only affect the 2021 program and plan to provide housing again beginning with the 2022 summer internship program. Additionally, we will provide CDC best practices training during this summers program orientation that interns will be required to follow to help maintain safe and healthy work and social networking environments.

Responsibilities include:

* working with managers and teams on projects, presentations and other tasks as assigned to support various teams in the departments including Analysis, Social Media, Customer Care and Systems & Communications
* developing a cross-functional communications calendar using Microsoft Planner
* working with management team to perform competitive research, analyze and present findings in executive level reports
* leading the efforts to update Reference & Procedure Guides to ensure that all new processes are accurately documented and up-to-date

Required Qualifications
* coordinate your own housing within a commutable distance of the work location
* rising Senior majoring in Communications, Project Management, Consumer Insights, Business Management or related field
* knowledge and coursework in social media; Facebook, Twitter, Instagram, YouTube, Pinterest, blog communities, etc.
* basic knowledge of Microsoft Office; Word, Excel, and PowerPoint
* strong writing skills for various communication channels
* strong project management skills
* strong organizational skills and the ability to prioritize work demands
* demonstrated professionalism
* strong teamwork and collaboration skills

Preferred Qualifications
* one year of experience in social media for business
* one year of experience utilizing social media tools
* customer service experience

Publix

Lakeland Square, FL

Before Publix was founded in 1930, Mr. George worked at a Piggly Wiggly store in Winter Haven, Florida. While managing that store, the company experienced a change in ownership. Eager to introduce himself and share his ideas with the new owner, he traveled to Atlanta. The new owner declined to meet with Mr. George, stating he was tied up in an important business conference.

Mr. George left feeling disappointed. On his way back to Florida, he knew he wanted to build a company where everyone would have a voice and the doors to communication would always be open. He dreamed of creating a work environment where associates would feel respected and valued.

In 1930, his dream became a reality when he opened his first Publix and established a workplace with an open door of communication where his associates were encouraged to share their ideas, ask questions and talk freely with one another regardless of their level in management.

 

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