Customer Claims Unit Support Assistant, Risk Management - Lakeland
Posted on: 27 Mar 2021
Lakeland, FL
Job Description
Description
This position processes mail, files, manages file storage with records retention, and assigns new general liability events for the Customer Claims Unit (CCU).
Primary duties include:
processing CCU mail routed from the Risk Management or Corporate mail centers
filing all event/claims files
assigning all new general liability events in the Risk Master claims system
ordering and maintaining adequate office supplies for CCU associatesRequired Qualifications
Efficient in Microsoft Word, Excel, and Outlook; Ability to learn Risk Master claims system
Data entry and typing skills (40 wpm)
Ability to frequently lift boxes weighing approximately 30 pounds
Good verbal and written communications skills
Professional telephone etiquette
Good analytical skills
Excellent organizational skills
Good problem solving skills
Good decision making skills
Ability to multi-task
Ability to adjust to a fluctuating work environment while maintaining a solid work ethic
Excellent time management skills
General knowledge of office practices and procedures
Good human relation skills (ability to work well with others and be a team member)
Preferred Qualifications
Computer skills in software utilized by Publix, including Risk Master claims system
1 year of customer service experience or
1 year of Publix retail experience
Publix
Lakeland Square, FL
Before Publix was founded in 1930, Mr. George worked at a Piggly Wiggly store in Winter Haven, Florida. While managing that store, the company experienced a change in ownership. Eager to introduce himself and share his ideas with the new owner, he traveled to Atlanta. The new owner declined to meet with Mr. George, stating he was tied up in an important business conference.
Mr. George left feeling disappointed. On his way back to Florida, he knew he wanted to build a company where everyone would have a voice and the doors to communication would always be open. He dreamed of creating a work environment where associates would feel respected and valued.
In 1930, his dream became a reality when he opened his first Publix and established a workplace with an open door of communication where his associates were encouraged to share their ideas, ask questions and talk freely with one another regardless of their level in management.
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IndustrySales/Retail
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No. of Employees202,000
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Website
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Jobs Posted498
