Job Description

IT Infrastructure Analyst (Atlanta or Birmingham)

Description

JOB SUMMARY:

This position is responsible for engineering, implementing, maintaining, administering, and troubleshooting add-on software in support of Southern Companys application infrastructure. These add-on software products include Web Servers, Middleware, File Transfer, Content Publishing, DNS/DHCP Services, Certificate provisioning, Load Balancing and Application Delivery appliances, Application Firewalls, Enterprise Integration Broker software, etc.

The position performs and coordinates engineering, installation, and support efforts to ensure that business solutions are implemented and supported requiring infrastructure integration services. The position works closely with Infrastructure Solutions personnel to insure proper engineering, implementation and configuration of new technologies. The position works closely with the Development Services, TO Security, other Computing Services teams, and various application portfolios to insure implementation of application integration strategies. The position also works closely with the IT Service Center and Infrastructure Operations Center to ensure that proper procedures are in place to support end-user requests and to populate the IT Knowledge Base. The position provides technical expertise and guidance to maintain the performance, reliability, stability compliance, and security of Southern Companys production application infrastructure.

JOB REQUIREMENTS:

* Engineers, configures and implements application infrastructure add-on software

* Troubleshoots problems involving application infrastructure add-on software and performs Root Cause Analysis

* Administers application Infrastructure add-on software on a daily basis

* Follow standard processes for hardware, software and project completion

* Identify, develop, validate and document work processes that increase team effectiveness

* Monitor performance and identify performance improvement options

* Provide second-level support to other areas, both within and out of the Technology Organization

* Diagnose and resolve client problems within service level time frames

* Develop and implement project plans according to Infrastructure Services guidelines

* Develop and maintain good client relationships

* Communicate progress, problems and best practices to management, leads and team

* General knowledge of Southern Companys core business

* General knowledge of information technologies (those currently used within the system and new technologies)

* Ability to effectively organize tasks, manage multiple priorities/details, meet schedules, and deliver on customer commitments

* Ability to negotiate with and influence others internally as well as vendors

* Ability to build relationships and work in a team atmosphere

* Ability to provide and accept feedback

* Strong analytical and troubleshooting skills

* Demonstrate Southern Company Values of Safety, Performance, Commitment, and Trust

* Professional oral and written communication skills

* Knowledge in one or more of the Infrastructure Integration add-on software products

* Specific knowledge of data network and computer system security and general knowledge of other IT infrastructure components

* Expertise in Windows Server operating systems or Linux Server operating systems and working knowledge of the other.

* Working knowledge of networking as well as how services like DNS, DHCP, and firewall integrate with and impact communications.

MAJOR JOB RESPONSIBILITIES:

* Engineering, installation and maintenance of application infrastructure and systems

* Follow standard processes for hardware, software and project completion, problem resolution and change management

* Provide full life-cycle management for application infrastructure and systems

* Diagnose and resolve problems to meet service level expectations

* Participate in departmental initiatives

* Communicate progress, problems and best practices to management, leads and teammates

LI

Southern Company (NYSE: SO) is America's premier energy company, with 44,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million electric and gas utility customers through its subsidiaries. The company provides clean, safe, reliable and affordable energy through electric utilities in four states, natural gas distribution utilities in seven states, a competitive generation company serving wholesale customers across America and a national recognized provider of customized energy solutions, as well as fiber optics and wireless communications. Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top utilities in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Field: Information Technology

Job Type: Standard

Primary Location: Georgia-Metro Atlanta-Atlanta

Operating Company: Southern Company Services

Other Locations: Alabama-Metro Birmingham/Eastern AL-Birmingham

Job Type: Standard

Travel (Up to...): Yes, 25 % of the Time

Work Location(s):

Georgia Power Headquarters - 241 Ralph McGill Blvd. NE (241ATLANTA)

241 Ralph McGill Blvd. NE

Atlanta, 30308

APC Corporate Headquarters - 600 North 18th Street (600BIRMINGHAM)

600 North 18th Street

Birmingham, 35203

Req ID: SCS2009294