Job Description

When you are part of the team at Thermo Fisher Scientific, you2019ll do important work, like helping customers in finding cures for cancer, developing vaccines, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you2019ll be supported in achieving your career goals.

How will you make an impact?

As a Field Service Engineer, you are responsible for managing all aspects of field service support, customer relationship management and providing detailed reports to the customer. The successful candidate will provide service on liquid chromatography systems, including installation, repairs, preventative maintenance, and instrument qualifications. You will also coordinate resources and work with the Service Team to deliver technical expertise to customers with high-quality results to ensure high-customer satisfaction.

Location: position is remote and based out of the greater Boston area.

What will you do?

* Perform on-site installation, repair, maintenance, qualification, and validation of liquid chromatography equipment at customer labs across the region.
* Provide phone, augmented reality, and live support to resolve customer service requests
* Schedule and track service calls, manage personal parts inventories, and complete job tasks and complete service reports using a customer2019s management software
* Reviews performance reports and documentation from customers and other field representatives and inspects malfunctioning or damaged product to determine nature and scope of problem.
* Analyzes review and inspection findings to determine source of problem, and performs repair, replacement, or other corrective action.
* Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
* Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems.
* Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
* Regularly attend factory provided technical and service training on newest and latest chromatography products developed by Thermo Fisher Scientific.
* Provide accurate and timely completion of service reports, expense reports and other administrative tasks.
* Company car is provided

How will you get here?

* AS degree or higher in Sciences, Engineering, Electronics or equivalent experience. Military or trade school equivalency will be considered.
* Background in Chemistry or Biochemistry preferred
* Experience working in a regulated environment preferred

Knowledge, Skills, Abilities

* Must have valid driver license
* Ability to travel up to 50% overnight domestic travel
* Ability to work overtime and/or outside regular business hours, and/or on-call work
* Regularly lift and/or move up to 50 pounds; and occasionally lift and/or move 100+ pounds
* Experience with troubleshooting and repairing electromechanical equipment
* Experience with chromatography
* Experience with method development and analytical chemistry preferred

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission2014enabling our customers to make the world healthier, cleaner and safer.