Job Description

Job Summary:

SUMMARY

Hulus Viewer Experience (Customer Support) team is seeking a Viewer Experience Advocate Contractor who will be an outstanding addition to our Viewer Experience team. As a Viewer Experience Advocate Contractor at Hulu, you will be the first point of contact for viewers and a critical brand ambassador. The right person for this role is enthusiastic at addressing our customers needs and ready to seek new challenges. If you are someone who enjoys delivering premier customer service, then this is a great role for you.

WHAT YOU'LL DO

* Viewer Experience Advocates Contractors will assist viewers through phone and/or chat about account management, billing issues, content and basic site and application navigation in support of multiple products
* Provide account and application support to our viewers, specifically with regards to software functionality and troubleshooting of system configurations and network settings
* Give accurate and real-time responses to viewer inquiries

WHAT TO BRING

* Experience using Windows Operating Systems, Microsoft Excel, Word and Google Docs
* Strong written and verbal communication skills
* Excellent typing, phone, and computer navigation skills
* The ability to use proper punctuation, grammar, and spelling in all written communications
* Good comprehension and documentation skills
* Ability to navigate the Internet, email, and Instant Messenger
* Familiarity with digital streaming services and devices
* Have a positive, can-do attitude. Youre flexible and have no problem quickly switching gears to better accommodate the needs of our viewers or our team
* Communicate effectively and professionally with others, from viewers to fellow advocates
* Strong time management skills to ensure productivity in alignment with department standards
* Value accountability across the board and take ownership of issues from start to finish
* Flexible schedule (40 hours per week) with availability to work overtime when needed. We are open 365 days a year (open holidays) with 24-hour support
* Must have access to dependable transportation
* High school diploma, plus one or more years of experience in customer service
* Minimum six months previous experience in a customer service or technical support role in a call center

NICE-TO-HAVES

* Proficiency in the following tools: Microsoft Outlook, JIRA, Chrome, Cornerstone, Hulu.com website
* Ability to maneuver effortlessly through various digital communication channels to provide viewers with timely, courteous and accurate information
* Be able to multi-task and have strong interpersonal skills
* Demonstrates clear and concise communication
* Maintains poise and professional attitude during high volume