Job Description

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)

The Hemophilia Patient Liaison coordinates the services between OptumRx and patients through various recruitment and retention activities. Includes identifying and engaging with consumers through a variety of sources (educational offerings, marketing events, and networking) to achieve sales objectives.

Primary Responsibilities:

* Develop and help maintain consumer relationships by following up with regular proactive contact
* Participate in local and regional non-profit events and support groups to educate and recruit potential patients
* Ensure appropriate distribution of consumer/patient educational materials. (Welcome packets, brochures)
* Provide telephonic, electronic, and / or face-to-face support consumer/patient educational services, which may require travel
* According to established standards, interfaces with patients and appropriate team members to assess satisfaction and promote positive patient experiences (related to operations, reimbursement, and nursing)
* Participates as necessary in care conferences and meetings, which may require travel (Staff conference calls, webinars, regional meetings)
* Assist in the development of educational materials
* Keep current regarding community health issues and regulations
* Complete required training and reports (expense, sales, timesheets) within the requested timeframe
* Be available to travel as job requires, such as: for initial training, team meetings, in person patient visits, community and corporate meetings as indicated by manager / team
* Develop business from prospecting new consumers, following up on marketing leads, as well as expanding business from the company's existing client base
* Work with Regional Sales Directors to develop an action plan focused on product education of potential and active patients
* Participate on weekly pipeline calls and activities
* Uncover new business opportunities within client base
* Develop and help maintain consumer relationships by following up with regular proactive contact
* Provide smooth transition of consumers to the sales support staff through effective internal communications and proper documentation
* Conduct online marketing research on the new consumer and / or professional business leads
* Use database CRM to provide details as activities which may lead to documented opportunity that is transitioned to sale
* Coordinate meetings with patients and appropriate sales team members
* Explain therapy and / or disorder program features or services in detail
* According to established standards, interfaces with patients to assess satisfaction and promote positive patient experiences

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

* 1+ year combined experience in social media selling, networking, advertising, customer service or advocacy
* Demonstrated B2C or B2B relationship selling and / or marketing skills
* Hemophilia knowledge and experience in Hemophilia community
* Proficient computer and technology skills with adequate internet access from home
* Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures
* Ability to write reports and correspond professionally
* Ability to effectively present information in meetings or at events and to respond to questions from groups of managers, clients, customers, and the general public consistent with Optum policies
* Able to attend mandatory meetings with advance notice (typically Mon-Friday 8am-5pm CST) but may include nights / weekends or the need to travel
* Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained

Preferred Qualifications:

* Bachelor's degree
* Bilingual

Careers with OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you'll fill far more than prescriptions. As a member of one of our pharmacy teams, you're empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Hemophilia, Patient Liaison, B2C, B2B, Sales, Customer Service, Bilingual, Augusta, Maine, ME, Concord, New Hampshire, NH, Montpelier, Vermont, VT