Job Description

Job Description

Responsibilities

Job Summary:

The Wound Care Center Consultant/Community Education Specialist represents the hospital and Healogics, and is responsible for ensuring the local visibility of the wound care program. This position's role is to establish and maintain an ongoing relationship between the hospital, the providers and the community, as well as to educate the community about the Wound Care Center services.

All Healogics employees must perform their job responsibilities according to all Healogics policies, Hospital policies, as well as to accrediting organizations, federal and state regulation, and to the Centers for Medicare and Medicaid Services (CMS) guidelines, as applicable.

Essential Functions/Responsibilities:

* Works directly with the Program Director or Market Director as well as the hospital and Healogics marketing departments to ensure that the wound care program has established strategic marketing plans and to plan, coordinate, and execute activities directed toward increasing appropriate patient referrals to the wound care center(s).
* Works collaboratively, as part of a multi-functional team, to best determine key target referral sources, and develops a systematic approach to build those customer relationships and increase appropriate wound care center referrals.
* Maintains, monitors and updates the list of Physician Practice(s) within a given radius of the hospital on an ongoing basis.
* Visits Physician Practices and interacts with key physicians and staff to provide awareness of the Wound Care Center program, using educational marketing materials and documents all physician office interactions and the visits with the Physician Practices in the Healogics Customer Relationship Management (CRM) system.
* Attends relevant wound care center meetings to keep up with wound care center's latest developments.
* Communicates on a regular basis with the Center Development Director regarding goals, targets, and other relevant referral development information, as needed.
* Performs other duties as required.

Qualifications

Required Education, Experience and Credentials:

* Associate's degree in Business Administration, Marketing or Public Relations and four (4) or more years of experience in medical sales, marketing or public relations
* OR High School Diploma or General Education Development (GED) and six (6) or more years of relevant experience in medical sales, marketing or public relations
* Experience in arranging visits to physicians and interfacing with those physicians, their nurses and front office personnel preferred

Required Knowledge, Skills and Abilities:

* General knowledge and understanding of the wound care industry and trends, as well as familiarity with the local market
* Outstanding interpersonal, oral and written communication skills, to include presentation skills in a group setting or on a one-on-one basis
* Ability to translate technical language into layman's terms
* Outstanding customer service and follow-up skills
* Demonstrated relationship building skills
* Ability to influence others
* Ability to work independently and to be a self- starter
* Attention to details
* Strong organization, prioritization and time management skills
* Analytical and quantitative skills
* Ability to work with others and in a team environment
* Ability to multi-task and to work in a fast-paced environment
* Demonstrated problem solving skills
* Proficient in Microsoft Suite (Excel, Word, Outlook, Power Point and Access)
* Proficiency in Customer Relationship Management (CRM) system preferred
* Ability to maintain clean driving record

Physical Demands: Place an X to the left of the physical abilities required for job.

x

Being in a stationary position for extended periods of time (4 hours or more)

Lifting/moving items up to 75 pounds with equipment assistance

x

Viewing computer screen for extended periods of time (4 hours or more)

Repetitive motions

x

Keying frequently on a computer for 4 hours or more

Pushing/pulling

x

Moving about

Bending/stooping

x

Communicating

x

Reaching/grasping/touching with hands

x

Close, distance and peripheral vision

x

Writing

Colour perception

x

Travelling distances (car, airplane, etc)

Detecting sounds by ear

x

Lifting/moving items up to 20 pounds

Work Environment: Place an X to the left of the applicable setting(s)

Normal office environment

Exposure to mechanical equipment

x

Primarily indoors environment

High noise level

Patient care environment

Electrical current

Shift work

Proximity to moving objects

Exposure to Hazards (blood borne pathogens, toxic chemicals, flammable explosive gases, etc)