Job Description

What makes SYNNEX extraordinary?

We believe that success is achieved by bringing together unique points of view. Our team is comprised of innovative perspectives from a diverse group of bright minds who are inspired with a vision to imagine and the energy to make it happen. Whether you’re just starting out in your career or a seasoned executive, we have a wide range of opportunities for those who have a passion for technology and a desire to bring their full self to work every day where you can grow and make a difference.

Take the next step towards a rewarding career and be a part of a team that embraces inclusivity and teamwork. You’re ready to be SYNNEXtraordinary!

Our recruiting experience is digital!

Technology is at the core of our business – we don’t just sell technology, we use it. The power of digital interviewing allows you the flexibility of using your computer or mobile device to record your interview on your own schedule in the comfort of your home. Our recruiting process allows you to tell your story in a stress-free way that is interactive and fun, so if you receive a link to Share your Story with us, we hope you have an awesome digital experience.

We are looking for a customer-focused technology professional possessing strong understanding of complex unified communications and collaboration technologies. The ideal candidate will have a Bachelor’s in Information Systems/Computer Science/Information Technology/etc. (or similar engineering degree) from an accredited college or university with a preferred 5-7 years of related industry and job experience.  Unified Communication and Collaboration technical certifications, particularly for Avaya highly desirable.

Get Inspired by the Work You’ll Do

Collaborate with SYNNEX associates and reseller partners, providing pre-sales assistance for sales opportunities of Unified Communications and Collaboration (UCC) Solutions, particularly Avaya, in both on-premise and cloud environments
Provide consultative advice for resellers on the architecture and design of total solutions, including networking connectivity, to meet end-users unified communications and collaboration needs
Provide consultative advice for resellers on the migration of end-user environments from premise-based solutions to cloud solutions, including network connectivity, with a focus on enterprise customer engagement solutions
Provide pre-sales feature/functionality support on Unified Communications and Collaboration product and services offers, particularly Avaya, for resellers and SYNNEX associates
Analyze end-customer needs and design UCC solutions on behalf of resellers to meet those needs. Clearly articulate the benefits of the UCC products and services in those solutions
Conduct product demonstrations for resellers on Avaya products, as appropriate
Develop and deliver product and tool training for resellers and SYNNEX associates on vendor offers, configuration tools, and processes, particularly Avaya
Develop and deliver presentations on customer engagement and omnichannel call centers as part of the SYNNEX Industry Insights technical series
Provide product management and vendors with reseller and end-customer feedback on UCC solutions and offers, proposing product enhancements to meet customer needs as appropriate
Develop relationships with resellers’ technical staffs and be recognized as their trusted technical advisor on sales opportunities
Partner with vendors’ sales and technical teams, identifying and collaborating on new opportunities

Your passion is sparked by:

University Degree or experience equivalent; 5-7 years pre-sales experience in Unified Communications and Collaboration solutions, or equivalent combination of education and experience
Certifications not required, but preferred. Willingness to pass Pre-Sales Technical accreditations on Unified Communications and Collaboration products and offers within the first year of employment
Possessing or attaining the Avaya Cloud Office Design Avaya Design Readiness Associate (ADRA) Certification
Possessing or achieving the Avaya Certified Design Specialist (ACDS) Certifications in 3 of the following: IX Calling Design, Meetings Server Solutions, Midsize Solution Design, Contact Center-Avaya Aura Contact Center Design, Contact Center-Avaya Aura Call Center Elite Design, Breeze Design, Oceana Design
Exceptional written and oral communication skills. This role requires an ability to understand and articulate both the business benefits and technical advantages of Avaya products and solutions
Excellent knowledge of unified communications and collaboration solutions and technologies. Previous experience with Avaya products and services is desired

Strong analytical skills in assessing customer technical environments and needs
Ability to work effectively in a team environment, as well as independently
Strong problem-solving skills are required to design and deliver optimum customer solutions
Strong interpersonal and leadership skills in working with SYNNEX associates, vendors, resellers
Ability to thrive in high energy, fast-paced sales environment of a multi-billion-dollar technology distributor where cross-group collaboration, teamwork, and leadership is a requirement for success