Job Description

Job Summary:

Responsible for installation, upgrades, troubleshooting and repair of hardware and software on or related to desktop pcs, printers, pc hardware systems, pc networks, LAN and RF devices. Handles escalated issues from the team and scheduling of work and provides support of manager tasks as needed.

Job Responsibilities:

* Leads installation, upgrades, troubleshooting and repair of hardware and software on or related to desktop pcs, printers, pc hardware systems, pc networks, LAN and RF devices. Such as: *Utilizing tracking software to track and monitor the resolution of issues and/or open tickets *Supporting area processes and interface requirements
* *Resetting equipment or applying solutions to quickly resolve problems *Resolves complex issues. Resolves escalated issues from less experienced support staff. *Identifies and documents fault patterns over a period of time and involve other engineering or other technical resources in the IT function or the vendor community to develop permanent fixes.
* Accountable for managing and planning of workload within the area of responsibility. Performs audits and reports on task completion and/or non-completion. May put plans in place in order to accomplish non-completed items as efficiently as possible.
* Maintains and troubleshoots proprietary material handling software and systems from vendors such as needed.
* Collaborates with customers and advises about technical issues. Answers complex questions regarding PC/printer software/hardware issues, and makes IT recommendations.
* Identifies and determines likely reasons for problematic causes. Prepares accurate documentation and communication to facilitate elimination of problems and to create efficient fixes. Troubleshoots second and third level support for any problems experienced by production equipment. May make decisions on when outside technical helps needs to be contacted and called onsite for fixes.
* Partners cross functionally to resolve issues.
* Orders and maintains inventories supply (labels, report/copy paper, toner cartridges, spare cables, networking equipment, legacy equipment, PC peripherals & accessories, etc).
* May lift and transports PCs, monitors, terminals and printers for deployment as well as repair.

An Equal Opportunity Employer, including disability/veterans

Walgreens (www.walgreens.com) is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), a global leader in retail and wholesale pharmacy. As Americas most loved pharmacy, health and beauty company, Walgreens purpose is to champion the health and wellbeing of every community in America. Operating more than 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving approximately 8 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with platforms bringing together physical and digital, supported by the latest technology to deliver high-quality products and services in local communities nationwide.